I am a professional with more than 10 years of experience coordinating processes, teams, and client relationships in demanding environments.
My background combines account management, customer service, logistics, and project coordination, with a strong focus on keeping operations organized and moving smoothly.
I have worked as a bridge between clients and internal teams, helping resolve issues efficiently and maintaining clear communication throughout the process.
I am comfortable working remotely, managing multiple priorities at once, and adapting quickly to changing needs and deadlines.
My experience also includes international trade, customs operations, event logistics, and consultative client support, which has strengthened my problem-solving and coordination skills.
I am proactive, methodical, and oriented toward delivering reliable results while building positive and long-term relationships with clients and stakeholders.
Manage multiple client accounts in a remote support environment with tight deadlines. Provide end-to-end personalized support for eSIM transaction processes and coordinate with internal teams to resolve incidents quickly.
Conduct structured phone interviews for social impact studies on a freelance basis, following quality protocols and delivery deadlines.
Managed a client portfolio and commercial relationships from acquisition to retention. Used CRM tools for structured follow-up and handled outreach through telemarketing and direct contact.
Coordinated with clients, transport providers, and authorities to ensure customs clearances were completed on time. Handled tariff classification processes and provided direct support to importers and exporters.
Designed and facilitated a workshop on import processes and customs regulations, translating technical content for non-specialized audiences.
Coordinated logistics and accommodation for an international summit, managing vendors and delegates simultaneously. Developed and executed event programs and agendas.
Coordinated logistics and protocol for a high-profile international event, acting as a liaison between organizers, delegates, and press. Prepared follow-up reports for national and international media and supported pre-summit events.
Managed systems, planning, and resource distribution to meet operational goals. Registered and regularized affiliation forms and processed accreditation records in AS400.
Lic., Relaciones Internacionales
Bachelor's degree in International Relations.
Diplomado, Marketing Digital
Diploma in Digital Marketing.
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