I am a data entry, customer service, and sales support professional with more than 15 years of experience in administrative support, data management, quality assurance, and back-office operations.
I have worked across roles that required high attention to detail, accurate record keeping, document processing, and consistent customer communication. My background includes handling CRM systems, compliance-related documentation, reporting, and data verification in fast-paced environments.
I am comfortable supporting cross-functional teams and managing multiple priorities at once. Throughout my career, I have contributed to contract renewals, client onboarding, invoice review, sales conversion analysis, and operational reporting.
I also have hands-on experience using tools such as Microsoft Excel, Microsoft 365, Salesforce CRM, Power BI, Tableau, Jira, Google Workspace, and several industry-specific platforms. I use these tools to improve accuracy, streamline workflows, and support business decisions.
I am known for being organized, reliable, and focused on quality. I take pride in maintaining clean records, resolving issues efficiently, and delivering strong service to both internal teams and external clients.
I am open to opportunities where I can continue applying my strengths in data quality, administrative support, customer service, and operational coordination while contributing to a team-oriented environment.
Handle student contact records, progression summary reports, quality checks, contract extension documents, and data management support. Use Power BI, Excel, Canvas, Metabase, VETtrak, Ready Skills, and VRQA Epsilon to extract, analyze, and maintain accurate records. Support apprenticeship and mainstream processes, transfers, and compliance-related documentation.
Created and submitted student contact records and progression summary reports, conducted quality checks, prepared contract extension documents, and supported interns with data management tasks. Extracted and analyzed reports using Power BI and assisted with apprenticeship and mainstream processes.
Performed back-office administrative tasks including contract renewals, new contract data entry, monthly sign-offs, and statement coordination. Responded to client inquiries via email and used Tableau, Salesforce, Microsoft Office Suite, and Jira.
Managed data quality tasks and administrative support activities related to student and operational records.
Handled back-office administration and data entry, reviewed invoices, monthly statements, and weekly reports, and extracted and analyzed data from the Peach platform using Microsoft 365, Google Sheets, and Word.
Assisted clients with loan applications, document verification, and background checks. Followed up on pending applications and provided inbound and outbound customer service.
Coordinated visa applications with partner agencies, verified documentation accuracy, conducted quality assurance reviews, monitored service standards, and reviewed sales conversion reports and customer records.
Reviewed high volumes of user-generated content, applied company policies and quality standards, and maintained productivity and accuracy targets.
Managed client accounts and supported sales and customer relationship activities.
Conducted outbound sales calls, presented product features, closed sales with business clients, and maintained customer information and sales records.
Contacted customers regarding outstanding balances, negotiated payment arrangements, updated payment records, and resolved customer concerns professionally.
Generated sales through outbound and inbound calling campaigns, assisted customers with account inquiries and service requests, processed orders, and maintained accurate customer information.
Bachelor of Science in Management, Management
College undergraduate studies in Management.
Secondary Education
Secondary education.
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