About Me
I am a highly driven and results-focused customer support and appointment setting specialist based in Nigeria. I have experience managing high-volume outbound follow-ups and inbound prospect qualification for international clients, with a strong focus on pipeline organization and conversion.
I am skilled at lead qualification, discovery calls, needs assessment, and maintaining consistent follow-up systems that help turn prospects into booked appointments. I work comfortably across voice, email, chat, WhatsApp, and SMS channels, and I value clear, empathetic communication in every interaction.
In my recent roles, I supported coaching, digital services, and fitness-related businesses by handling daily customer inquiries, qualifying leads, and coordinating consultation schedules. I have used HubSpot CRM to track interactions, manage notes, and keep follow-up tasks organized.
I am also experienced in remote work operations and have a reliable setup that includes high-speed internet, backup power, and flexibility to work across US time zones. I take pride in being dependable, responsive, and consistent in fast-paced environments.
My background in mass communication supports my ability to communicate professionally and build rapport quickly. I have also completed training in inbound sales, prospecting, customer service, and sales management, which has strengthened my ability to support both customers and sales teams.
Outside of work, I am passionate about physical health, fitness coaching, and continuous personal growth. I am open to opportunities where I can contribute to customer success, appointment setting, and lead conversion while continuing to grow professionally.
Skills
Customer ServiceCommunicationCustomer SupportSales SupportAppointment SettingLead QualificationObjection HandlingActive ListeningDiscovery CallsLead Nurturing
Experience
Engaged inbound and outbound leads daily via phone, email, and WhatsApp/SMS to qualify prospective coaching clients. Increased booked sales calls by 30% within 4 months through follow-up cadence and objection handling. Maintained a high appointment show-up rate by sending reminder sequences and logging interaction notes in HubSpot CRM.
Handled daily inbound support inquiries related to subscriptions, billing, and onboarding. Achieved a 96% customer satisfaction rating through prompt and empathetic communication. Collaborated with sales representatives to transfer warm inquiries into scheduled consultation slots.
Welcomed incoming gym members, completed intake forms, and scheduled introductory training sessions. Assisted in retention campaigns by contacting inactive members to re-engage their memberships.
Education
Bachelor of Science (B.Sc.), Mass Communication
Completed a Bachelor of Science degree in Mass Communication.
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