I am a customer support specialist with over 4 years of experience helping customers across phone, email, live chat, WhatsApp, and social channels in B2B, oil & gas, technology, and education environments.
I have built a strong record of resolving issues quickly and accurately, with a consistent focus on first-contact resolution, customer satisfaction, and reducing escalations.
My background includes technical support, CRM administration, ticketing systems, and cross-functional coordination, and I am comfortable working in fast-paced, high-volume support settings.
I have supported 60+ customers daily, improved response workflows, maintained accurate records, and used tools like Zendesk, Freshdesk, Intercom, Salesforce, Zoho CRM, and Microsoft Excel to improve service quality.
I also bring experience in sales support and customer success, where I helped identify customer needs, improve retention, and convert support interactions into revenue opportunities.
I am currently pursuing an M.Sc. in Computer Science with a focus on Data Analysis, and I am open to global remote roles where I can contribute through customer support, technical troubleshooting, and process improvement.
Support customers daily across phone, email, live chat, and WhatsApp. Improve CRM data quality, ticket tagging, and follow-up workflows. Convert support interactions into upsell and cross-sell opportunities while meeting service and sales targets.
Resolved customer inquiries with a high first-contact resolution rate. Managed a large B2B account portfolio, improved customer satisfaction, streamlined communication, and maintained CRM records, support logs, and reporting dashboards.
Standardized administrative workflows and documentation processes. Coordinated academic operations, improved reporting timelines, and implemented a structured performance-tracking system.
Delivered customer and distributor support, produced operational reporting, and coordinated data-driven replenishment to reduce stockouts and improve regional service performance.
Diagnosed and resolved technical issues across multiple support channels. Reduced downtime through troubleshooting, ticket escalation, SLA-based support, and accurate documentation.
M.Sc., Computer Science (Data Analysis)
Currently pursuing a master's degree focused on computer science and data analysis.
B.Sc., Computer Science
Completed a second class upper degree in Computer Science.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Dustin Markham Fynn Senior Technical Lead – Regional Infrastructure & Endpoint Management 
Affan Umar Senior Network Specialist 
Joaquin Gomez Demaio Entry-Level IT Support / Help Desk Technician 
MARCELO TERSIGNI Senior Optical & Microwave Engineer 
Rogelio Bantayan Jr. Customer Experience Professional 
Nomar Carpio IT Support Specialist and Systems Analyst 
AlaeEddine Sekhsoukh Remote Technical Support Specialist 
Chika Okorie IT & Customer Support Specialist 
