I am an operations, customer success, and project delivery leader with more than 8 years of experience helping high-growth companies scale through process improvement, team leadership, and operational excellence.
I have progressed through multiple leadership roles and have built and developed teams in fast-moving environments across PropTech, SaaS, hospitality, travel, and technical recruitment.
My background includes customer success operations, quality assurance, CRM implementation, workflow automation, and cross-functional project delivery. I enjoy turning complex operational challenges into scalable systems that improve both customer experience and business performance.
At June Homes, I built the company’s first Quality Assurance department and led customer success operations for New York, supporting a large team and contributing to high-volume leasing and customer activity.
I have also managed CRM and business operations projects using tools such as Salesforce, HubSpot, Pipedrive, Looker Studio, Zapier, and Google Sheets, with a strong focus on reporting, automation, and efficiency.
I work well with stakeholders across Product, Engineering, Finance, Legal, and Operations, and I am known for coaching teams, improving processes, and delivering measurable results in remote and international settings.
Built technical talent pipelines and partnered with hiring managers throughout the recruitment lifecycle. Recruited for international technology and security-sensitive positions, including projects for Netcompany-Intrasoft.
Delivered CRM implementation and onboarding projects for four B2B organizations simultaneously. Designed and optimized CRM workflows across Salesforce, HubSpot, and Pipedrive, built executive dashboards in Looker Studio, and implemented automation using Zapier, Coupler.io, Google Sheets, and AI-supported integrations.
Managed customer operations, vendor relationships, and property operations for a luxury rental portfolio. Led a remote customer support team through KPI management, coaching, and performance reviews, and handled financial reconciliation, operational reporting, and software implementation initiatives.
Progressed through Customer Success Manager, Customer Success Team Lead, Head of Customer Success, and Head of Quality Assurance. Built the company’s first Quality Assurance department, led customer success operations for New York, managed a team of 20+ specialists, and supported 60 customer-facing employees through coaching, audits, and performance reviews.
Delivered multilingual customer support in Romanian, Russian, English, and Greek. Managed international reservations using Amadeus and Sabre and was recognized for operational accuracy, efficiency, and customer service excellence.
Managed front office operations, reservations, and guest services in a seasonal hospitality environment.
Bachelor's Degree
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