DevOps Support Team Lead

I am a DevOps Support Team Lead with extensive experience in enterprise-scale environments, including aviation-critical systems. I focus on observability, monitoring strategy, and operational excellence across distributed services.

I have strong hands-on experience with New Relic, Prometheus, and Grafana, and I have used these tools to design monitoring architectures, alerting strategies, dashboards, and service health metrics for high-availability systems.

In my current role, I lead operations and observability practices for global aviation services, working closely with technical and business stakeholders to balance reliability, performance, and cost. I also manage incident response, production support, and ITIL-based processes such as Incident, Problem, Change, and Service Requests.

I have experience mentoring and coaching teams, supporting hiring and performance evaluation, and driving cross-team improvements. I enjoy building practical standards and SOPs that help teams work more consistently and respond faster during incidents.

My background also includes IT support and service request management in international enterprise environments, where I worked with Jira workflows, customer communication, and 24/7 operational support. This gave me a strong foundation in service delivery and stakeholder collaboration.

I am open to new opportunities where I can contribute my DevOps, observability, and leadership experience to improve reliability and operational maturity in complex environments.