I am a customer-focused professional with experience spanning quality assurance, retail service, food service, and healthcare support. I bring strong interpersonal communication skills, attention to detail, and a consistent commitment to helping teams and customers achieve positive outcomes.
In my recent QA Software Test Engineer roles, I performed exploratory and manual testing, designed and executed test cases, and supported test planning in Agile environments using Kanban and Scrum. I have worked with Jira and Zephyr for bug tracking and test management, and I understand the basics of SDLC and STLC.
Before moving into QA, I built a strong foundation in customer service through roles at Target, HMS Hosts, and Trader Joe's. These positions strengthened my ability to communicate clearly, resolve concerns, multitask under pressure, and work collaboratively with team members to meet daily goals.
I also have healthcare experience as a Medical Assistant in family practice and oncology settings. In those roles, I supported patient care, documented clinical information, assisted with procedures, handled lab-related tasks, and communicated with patients and providers in a professional and organized manner.
I value teamwork, reliability, and continuous learning. I enjoy environments where I can contribute to quality, service, and operational excellence while continuing to grow my technical and professional skills.
I am open to opportunities where I can apply my QA background, customer service strengths, and adaptable work style to support a team and deliver high-quality results.
Performed exploratory and manual testing, designed and executed test cases, and supported test planning in Agile environments using Kanban and Scrum. Used Jira for bug tracking and Zephyr for test management. Applied understanding of SDLC and STLC and communicated clearly with team leaders and coworkers.
Performed exploratory and manual testing, designed and executed test cases, and supported test planning in Agile environments using Kanban and Scrum. Used Jira for bug tracking and Zephyr for test management. Contributed to team goals with strong communication and attention to detail.
Greeted customers, processed purchases, handled cash and card payments, and assisted with complaints and information requests. Communicated with team leaders and coworkers to help accomplish shift goals.
Prepared and served drink and food orders, handled cash register transactions, described menu items, and provided customer support in a fast-paced airport environment. Maintained safety and multitasked effectively while supporting the team.
Provided exceptional customer service, handled payments, answered questions, resolved complaints, and stocked shelves with merchandise. Supported store operations through clear communication and dependable teamwork.
Escorted patients, obtained vital signs, documented patient history in NextGen EMR, administered injections, performed urine analysis and rapid diagnostic tests, and communicated lab results and medication refill updates to patients and providers.
Provided patient care support by escorting patients, obtaining vital signs, updating files, scheduling scans, preparing patients for examinations, collecting specimens, and resolving scheduling concerns by phone.
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