Daniel Coonan
Daniel Coonan

Customer Service Representative

Actively looking · Member since 24 Jul 2026
Message
Location
Birr, Ireland
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Mid

About

Professional summary

I am a reliable and adaptable professional with over 10 years of experience across customer service, administrative support, and medical device manufacturing.

I have supported customers through phone, email, webchat, chat, and social media, and I am comfortable working in both office-based and remote environments.

I am proficient in Microsoft 365, CRM systems, and time management, and I take pride in staying organised, meeting deadlines, and working independently when needed.

I have a strong focus on communication, attention to detail, compliance, and confidentiality, including experience working with GDPR and data protection standards.

My background also includes hands-on operational and manufacturing roles, which strengthened my reliability, teamwork, and ability to follow structured processes.

I am currently seeking a remote customer service or administrative position where I can contribute strong organisational skills, professionalism, and a customer-first mindset to a remote team.

Skills

18 capabilities

Experience

Career history

Farm Assistant Family Farm

Assist with daily livestock care, calving season management, and pasture maintenance. Operate machinery for mowing, spraying, and rolling tasks. Ensure safety compliance with equipment and livestock handling.

Customer Service Representative Abtran

Delivered multi-channel customer support via phone, email, webchat, and social media for clients including Irish Water, Greenstar Energy, Local Property Tax, and Sky. Managed high-volume queries, maintained GDPR compliance, used CRM tools and Microsoft Office for case management and reporting, and consistently met quality and performance KPIs.

Farm Assistant Family Farm

Assisted with daily livestock care, calving season management, and pasture maintenance. Operated machinery for mowing, spraying, and rolling tasks while ensuring safety compliance with equipment and livestock handling.

Product Builder Boston Scientific

Assembled catheter components in a sterile cleanroom environment. Adhered to FDA standards and daily production targets and followed strict standard operating procedures.

Product Builder Medtronic

Maintained hygiene and product quality on fast-paced production lines. Supported technical teams by reporting line issues and safety concerns and demonstrated strong reliability and punctuality.

Education

Learning history
No education data available.

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