I am a System Administrator and Technical Support L2 professional with more than 10 years of experience supporting Linux infrastructure, web hosting, DevOps automation, and backend development.
I have worked in high-demand environments serving more than 20,000 customers, where I handled production servers, migrations, incident resolution, and operational support with a strong focus on stability and efficiency.
My background includes cPanel administration, AWS and DigitalOcean cloud infrastructure, Docker-based deployments, Jenkins CI/CD pipelines, and automation with Bash and cronjobs.
I also have hands-on experience with PHP, Laravel, MySQL, REST APIs, monitoring platforms such as Zabbix and Nagios, and support tools like WHMCS, Kayako, Jira, and Intercom.
Throughout my career, I have improved documentation, reduced ticket resolution times, and helped teams work faster by creating templates, automations, and clearer support processes.
I am currently looking for opportunities in infrastructure, DevOps, or SRE-oriented teams where I can contribute real operational experience and continue growing into more senior technical roles.
I am comfortable working in remote and hybrid environments, and I bring a practical, problem-solving mindset with a strong service orientation and solid technical foundation.
Designed and optimized structured prompting frameworks for software development, incident resolution, workflow automation, and technical decision-making using LLMs. Implemented AI-assisted validation, quality control, deployment review, incident analysis, and change management processes.
Reduced ticket resolution time by improving documentation and templates. Performed server and hosting migrations, developed Bash automation scripts, and provided technical post-sales support for active customers.
Automated deployments with Docker and cronjobs, implemented CI/CD pipelines with Jenkins and Bitbucket, managed AWS and DigitalOcean infrastructure, and supported production incidents and migrations.
Led and trained support analysts, improved documentation and templates, managed cPanel infrastructure, and centralized ticket tracking through WHMCS.
Administered hosting accounts across multiple control panels, configured network protocols, operated monitoring systems, and supported WordPress, PHP, Apache, and Nginx issues.
Managed shared hosting and VPS infrastructure, monitoring systems, account migrations, SSL/TLS configuration, PHP bug resolution, and ticket handling with high first-contact resolution.
Provided first-contact support via chat, ticket, and VoIP, audited hosting accounts, and improved Linux automation scripts.
Computer Engineering, Computer Engineering
Studies in systems, networks, and software architecture.
Medium Technical Degree, Informatics
Technical education in informatics.
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