About Me
I am a Microsoft Certified Azure Administrator Associate (AZ-104) and Azure Fundamentals (AZ-900) certified technical support professional with over 5 years of experience supporting enterprise users, Microsoft technologies, cloud services, and IT operations.
I specialize in Microsoft Azure, Azure Virtual Machines, Azure Storage, Microsoft Entra ID (Azure AD), Microsoft 365, Windows/Linux administration, IAM, incident management, and technical troubleshooting.
In my current role, I provide enterprise support across Azure cloud services and Microsoft environments, helping users resolve connectivity, identity, access, and productivity issues while maintaining strong service quality.
I have a proven track record of meeting operational targets, including 99% SLA compliance, 95% First Contact Resolution, and 4.8/5 monthly CSAT.
My background also includes first-line IT support, workstation configuration, data management, reporting, and customer-facing technical support across different business environments.
I am comfortable working in fast-paced support settings, investigating incidents, documenting root causes, and escalating complex issues when needed.
I am open to opportunities where I can continue growing in cloud support, technical support, and Azure administration while contributing to reliable service delivery.
Notice Period: Immediately
Skills
DocumentationReportingTroubleshootingTechnical SupportCustomer SupportData ManagementMicrosoft AzureIncident ManagementActive DirectoryRoot Cause AnalysisDNSTCP IPWindows 10IAMTeamsEscalation ManagementSLA ManagementAzure ADLinux AdministrationAzure StorageSharePoint OnlineExchange OnlineCloud SupportVPN TroubleshootingDHCP
Tech Stack & Tools
Development
Experience
Provide enterprise support across Azure Cloud services, Azure Virtual Machines, Azure Storage, Microsoft Entra ID, Microsoft 365, Windows, and Linux environments. Troubleshoot cloud connectivity, Windows/Linux issues, Microsoft 365 applications, and user productivity incidents within SLA requirements. Manage 15 end-user cases daily and 2 business support cases daily. Maintain 99% SLA compliance, 95% First Contact Resolution, and 4.8/5 monthly CSAT. Perform incident investigation, documentation, root cause analysis, and escalation of complex Azure and Microsoft issues.
Provided first-line IT support for hardware, software, Windows, Microsoft Office, and user access issues. Supported workstation configuration, data management, reporting, and connectivity troubleshooting.
Delivered customer and technical support by diagnosing product, software, and operational issues. Assisted customers with device setup, troubleshooting, configuration, and aftersales support. Collaborated with teams to resolve escalated technical issues.
Education
No education data available.
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