I am a Microsoft Certified Azure Administrator Associate (AZ-104) and Azure Fundamentals (AZ-900) certified technical support professional with over 5 years of experience supporting enterprise users, Microsoft technologies, cloud services, and IT operations.
I specialize in Microsoft Azure, Azure Virtual Machines, Azure Storage, Microsoft Entra ID (Azure AD), Microsoft 365, Windows/Linux administration, IAM, incident management, and technical troubleshooting.
In my current role, I provide enterprise support across Azure cloud services and Microsoft environments, helping users resolve connectivity, identity, access, and productivity issues while maintaining strong service quality.
I have a proven track record of meeting operational targets, including 99% SLA compliance, 95% First Contact Resolution, and 4.8/5 monthly CSAT.
My background also includes first-line IT support, workstation configuration, data management, reporting, and customer-facing technical support across different business environments.
I am comfortable working in fast-paced support settings, investigating incidents, documenting root causes, and escalating complex issues when needed.
I am open to opportunities where I can continue growing in cloud support, technical support, and Azure administration while contributing to reliable service delivery.
