I am a business operations professional with over seven years of experience supporting customer service, business operations, operational coordination, stakeholder communication, and technology-enabled business environments.
I have worked across customer-facing and internal operational functions, helping coordinate requests, improve workflows, and support cross-functional teams. My background includes client services, customer success, business reporting, and administrative coordination.
I am comfortable translating business needs into practical solutions and maintaining strong customer experiences while supporting day-to-day operations. I also bring experience in relationship management, process improvement, and documentation.
In my recent roles, I have served as a primary contact for customer inquiries, coordinated communication between teams, and supported project scheduling and operational reporting. I have also contributed to business development and international partner coordination.
My experience in data analysis and EdTech operations has strengthened my analytical thinking and my ability to work with business, technology, and education teams. I enjoy using insights to improve processes and support better decision-making.
I am open to remote opportunities across EMEA and global markets, and I am looking for roles where I can contribute in operations, client services, customer success, or business coordination.
Serve as the primary contact for customer inquiries, coordinate communication between customers and operational teams, manage customer requests through resolution, support project scheduling and administrative documentation, maintain service records and operational reports, and help improve daily business operations.
Coordinate communication between international partners and internal teams, support customer engagement and relationship management, research market opportunities and customer requirements, assist in business development and operational planning, and support supplier and stakeholder relationships.
Supported operational decision-making through business reporting and analysis, delivered technology-based learning sessions using the company’s educational platform, worked with business, technology, and education teams, improved operational processes through analytical insights, and supported customer and student engagement.
Master’s Degree, Computer Software Theory
Bachelor’s Degree, Computer Science and Technology
Bachelor of Business Administration, Business Administration
In progress.
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