I am a detail-oriented dental insurance and scheduling professional with experience supporting dental practices through accurate insurance verification, patient communication, claims follow-up, and administrative coordination.
I have worked in roles that required me to verify patient eligibility and benefits, enter insurance breakdowns into practice management systems, and help reduce claim denials by identifying coverage exceptions early.
I am comfortable explaining insurance information to patients and dental teams in a clear and professional way, helping improve understanding of treatment costs and supporting case acceptance.
My background also includes scheduling coordination, where I managed incoming calls, booked and rescheduled appointments, handled referrals, and maintained patient records and paperwork.
I am organized, reliable, and focused on accuracy, especially when working with reports, overdue accounts, insurance payments, refunds, and follow-ups on outstanding claims.
I am open to opportunities where I can continue using my administrative, customer service, and insurance coordination skills in a healthcare or dental support environment.
Verified patient eligibility and benefits across PPO, Premier, Select, and Medicaid plans. Entered detailed insurance breakdowns into dental practice management software, reduced claim denials through proactive coverage review, communicated insurance details to patients and dental staff, and managed claims follow-up and aging reports.
Managed incoming calls, scheduled and rescheduled patient exams, entered referral patients into the records system, sent welcome paperwork and health history updates, collected insurance information, confirmed appointments, and ensured forms were completed and submitted.
Verified dental insurance benefits, explained coverage to patients, entered data into practice management software, generated activity reports, followed up on unpaid claims, managed overdue accounts, processed insurance payments and refunds, and monitored weekly, monthly, and quarterly reports.
Certificate, Hotel and Catering Supervision
Certificate in Hotel and Catering Supervision with 4 distinctions and 1 pass.
Advanced Level
Completed Advanced Level studies with 7 points.
Ordinary Level
Completed Ordinary Level studies with 9 subjects passed.
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