I am a dental insurance and patient scheduling professional with experience supporting dental practices through insurance verification, claims management, billing follow-up, and patient communication.
I currently work as an Insurance Breakdown Specialist, where I verify patient eligibility and benefits across PPO, Premier, Select, and Medicaid plans. I document coverage details, limitations, deductibles, waiting periods, and frequency information to support accurate pre-authorizations.
I have experience managing insurance billing workflows, including claims submission, aging-report follow-up, payment tracking, refunds, and overdue accounts. I focus on reducing claim denials by identifying coverage exceptions and resolving outstanding insurance matters promptly.
My scheduling coordination experience includes handling high volumes of incoming calls, scheduling and rescheduling patient appointments, collecting insurance details, managing referrals, and sending patient paperwork and appointment confirmations.
I communicate insurance benefits and estimated out-of-pocket costs clearly to patients and dental teams. I am detail-oriented, organized, and committed to maintaining accurate patient records and supporting a positive patient experience.
