I am a Senior Data Analyst with more than 15 years of experience transforming complex product, customer, support, workforce, and financial data into decision-ready analytics.
I work hands-on with advanced SQL, Python, dbt, data modeling, ETL/ELT pipelines, KPI design, predictive analytics, and data quality testing. I build reusable analytical datasets and reporting solutions that make fragmented operational data reliable and actionable.
My experience spans product analytics, customer health, retention and churn analysis, NPS/CSAT measurement, support analytics, workforce analytics, and financial reporting. I partner with Product, Customer Success, Sales, Operations, Finance, and executive stakeholders.
I have developed customer-health, engagement, churn-prediction, upgrade-opportunity, activation, and product-usage models using behavioral telemetry and business data. I am experienced in connecting data from cloud warehouses, product analytics platforms, support systems, survey tools, and BI platforms.
I focus on creating standardized metrics, robust data models, automated reporting, and tested data pipelines. My goal is to help teams identify adoption patterns, customer risk, growth opportunities, and operational improvements.
I also bring experience in business process optimization, analytical training, enterprise data warehouse reporting, and analytical application development for financial and operational use cases.
