Customer Care Specialist

I am a customer-focused professional with over 20 years of experience in customer relations and 10 years in sales. I have built my career around helping people, resolving issues, and creating positive experiences across healthcare, hospitality, finance, and retail environments.

I am currently working as a Patient Access Specialist in a hospital emergency department, where accuracy, empathy, and efficiency are essential. I handle patient registration and help ensure information is correct so care and billing processes move smoothly.

My background also includes VIP guest service in a casino environment, where I supported regular customers with reservations, comps, and entertainment arrangements. That role strengthened my ability to work with diverse people and deliver high-touch service in a fast-paced setting.

Earlier in my career, I worked in healthcare call centers and customer service roles for major organizations, handling inbound and outbound calls, retention, recovery, sales, and issue resolution. These experiences taught me active listening, patience, and how to manage difficult conversations professionally.

I also served as a General Manager in a family-owned car business, where I gained hands-on experience in sales, collections, recovery, and overall business operations. That role helped me understand the bigger picture of customer service and how every interaction affects the business.

I am looking for a remote customer care opportunity where I can bring my experience, communication skills, and commitment to service to a team that values professionalism and strong client relationships.