I am a results-driven Customer Support Specialist and Virtual Assistant with over 2 years of experience supporting customers, merchants, agents, and internal stakeholders across service, operations, and administration.
I have handled high volumes of customer interactions across phone, chat, email, and in-person channels, with a strong focus on resolving issues efficiently and maintaining excellent service standards.
My background includes CRM management, data entry, reporting, documentation, calendar and inbox management, and workflow coordination in remote and fast-paced environments.
I am comfortable working independently and collaborating across teams to escalate and resolve complex issues, improve processes, and maintain operational continuity.
I have also supported academic administration, inventory tracking, and business reporting, which strengthened my organizational skills and attention to detail.
I am open to global remote opportunities where I can contribute strong communication, problem-solving, and administrative support skills to help teams and customers succeed.
Provide customer and operational support to merchants and agents. Respond to inquiries through phone, chat, and in-person support, handle high daily interaction volumes, monitor transaction activities, coordinate escalations, conduct compliance reviews and field audits, and support device recovery and replacement.
Coordinated communication between students, parents, and staff. Managed schedules, documentation, attendance records, reports, and academic data, maintained filing systems, supported training activities and process improvements, and assisted students preparing for external examinations.
Delivered customer service in a fast-paced environment, resolved complaints professionally, maintained inventory records, supported operational processes, and ensured compliance with service and hygiene standards.
Managed inventory records and stock tracking, assisted with budgeting and sales tracking, supported business reporting, and helped with accountability and stock reconciliation processes.
B.Sc. (Ed.), Geography and Environmental Management
Undergraduate degree in Geography and Environmental Management.
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