I am a responsible and reliable professional with experience in customer service and digital payment management through international online platforms.
I work directly with users, helping them with registration, service usage, transaction coordination, and ongoing support through WhatsApp and official platform channels.
I am known for clear communication, seriousness, and a strong commitment to doing work well and collaborating effectively with a team.
I have experience handling digital operations, following procedures, tracking cases, and resolving user issues quickly and efficiently.
I also have experience supporting communities in Discord, receiving cases, escalating them when needed, and maintaining organized follow-up on activities and interactions.
I am looking for opportunities where I can continue growing in digital operations, customer support, and online service management while contributing with professionalism and dedication.
Managed digital payment platform operations. Provided user support for registration, service usage, and problem resolution. Monitored digital operations and followed response procedures and timelines.
Managed digital payments and virtual balance operations through platforms such as AIRTM. Provided direct support to users via WhatsApp and Discord, handled cases, and coordinated with support teams for fast resolution. Organized community activities and maintained clear, professional communication.
Provided direct customer support through WhatsApp, Discord, and official platform channels. Managed transactions, verified payments, tracked operations, resolved deposit and withdrawal issues, and maintained basic operation records.
Certificate, Wildlife monitoring and terrestrial mammal sampling
Completed a 16-hour academic workshop on techniques for sampling terrestrial mammals in Bolivia, including wildlife monitoring, transects, footprint molds, track interpretation and classification, camera trapping, and data analysis.
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