I am a business analyst and project manager with extensive experience improving software development, business processes, and documentation in highly regulated environments.
I have worked across insurance, banking, pharmaceuticals, healthcare, manufacturing, and legal operations, translating business needs into requirements, user stories, process models, specifications, test plans, and training materials.
My background includes SharePoint implementation, Jira-based Agile delivery, ServiceNow support, BPMN modeling, RPA analysis with Blue Prism, and enterprise migration work across distributed global teams.
I have deep experience supporting compliance-driven initiatives involving HIPAA, FDA, FDIC, SOX, and related regulatory frameworks, with a strong focus on accuracy, traceability, and operational efficiency.
I also bring strong technical writing and knowledge management skills, including online help, localization, documentation libraries, and end-user training for complex systems.
In addition to my corporate work, I have contributed to aerospace and analog astronaut projects, including leadership, systems design, and communications initiatives that reflect my interest in innovation and mission-driven work.
I am looking for challenging opportunities where I can combine business analysis, process improvement, and technology coordination to help organizations deliver better systems and better outcomes.
Software design for underwriting applications using Jira, SharePoint, Confluence, ServiceNow, and Excel. Produced system documentation for a complex underwriting system and designed an insurance package pricing and regulatory information management solution for a large internal user base.
Consulting role supporting Jira and Confluence for Agile development and QA test plans in a highly regulated environment for medical lab equipment software and networked systems.
Populated an Alation enterprise database catalog with metadata, validated accuracy, supported change management and training, and analyzed global data asset management systems in a pharma-compliant environment.
Evaluated applications for conversion to Robotic Process Automation using Blue Prism, supported migration of legacy systems, and helped manage project delivery in Jira, ServiceNow, and Office 365.
Designed SharePoint sites, supported ServiceNow tickets, and assisted with Windows and Active Directory migration impacts on SharePoint logins and Office 365 workflows.
Used Blue Prism for robotic process automation, supported Office and web application workflows, and contributed to SharePoint development, Nintex workflows, and ROI analysis.
Migrated legacy data from Excel to Veeva Vault RIM for global drug products and performed data cleanup, loads, and joins in a regulatory information management environment.
Documented and streamlined Veeva Vault CRM workflows, supported sales aid and approved email processes, and created executive reports on project status and feedback.
Coordinated SharePoint migrations across multiple divisions and worldwide locations, performed estimates, modeled business processes, and supported legal, engineering, manufacturing, and communications teams.
Coordinated business and vendor systems for large-scale hardware migration and national deployment, rewrote cabling standards and topology, and supported SharePoint administration for multiple teams.
Created analysis, design, test summaries, and implementation documentation for a global WAN acceleration rollout in an ultra-secure banking environment.
Wrote installation, user, and training documentation and online help for a SaaS insurance contract validation system.
Deployed SharePoint sites, led JAD sessions, handled installation and troubleshooting, and provided portal development, documentation, and training support.
Read COBOL code for medical pathology lab billing and converted it into compliant specifications for an Oracle-based billing EFT record generator.
Created a unified test plan and documentation environment for a medical supply company and produced job aids for Citrix deployment.
Coordinated an intranet conversion project involving thousands of pages, many SMEs, and multiple cities, including audit procedures, site maps, training materials, and acceptance testing.
Created training documentation, presentations, internal communications, and job aids for enterprise document, billing, and marketing systems.
Produced SaaS current/future state analysis, DFDs, and documentation for enterprise data requirements and legal document management conversion.
Captured SaaS project requirements, metadata, and specifications, and designed a knowledge management system including report, process, and ETL design.
Designed and built an enterprise portal and supported metadata, data requirements, and business information modeling for a large data modeling team.
Wrote functional and user requirements and designed wizards and user interfaces for a flagship sound system.
Gathered requirements, created documentation, and performed use case analysis for a SharePoint corporate portal and communications plan.
Designed documentation aligned with SOX, FDIC, and audit requirements and generated pre-audited system and infrastructure documentation.
Led technical communications and JAD support across multiple IT projects, designed help systems and training materials, and managed documentation, SLAs, OLAs, and disaster recovery materials.
Created information-mapped work orders and workflow documents for pharmaceutical manufacturing operations using XML-tagged templates in Documentum.
Updated system documentation, help, and ODBC protocol materials for the TACS/TPS division.
Managed technical communications and web-based training, developed help systems and training materials, created Lotus Notes databases, and modernized documentation workflows.
BA, Computer Information Science, Business Administration
GPA 3.49. Featured in alumni newsletter for aerospace design work.
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