I am an IT support professional with a Master's degree in Information Technology and hands-on experience supporting end users across mixed Windows and macOS environments.

I have worked deeply in identity and access management, including global administration of Google Workspace and Microsoft 365 / Entra ID, with responsibility for provisioning, deprovisioning, MFA, licensing, and permissions.

I am comfortable owning the full ticket lifecycle, from intake through resolution, and I have experience managing SLAs, building support workflows, and creating documentation that helps users solve problems independently.

I enjoy turning repetitive manual work into reliable automation. I have built production workflows with Make.com and used tools like n8n, PowerShell, Python, Bash, REST APIs, and webhooks to reduce administrative overhead.

I also have experience with device lifecycle management, network administration, PCI DSS compliance, and cross-functional support for teams that need clear communication and dependable technical guidance.

I work well independently in distributed environments, and I value practical systems, clean documentation, and solutions that make day-to-day operations easier for both technical and non-technical users.