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English - Native or Bilingual Spanish - Intermediate

About Me

I am a retail and operations professional with experience leading store teams, managing inventory, and driving sales performance in fast-paced customer-facing environments.

In my most recent role as a Store Manager at Dollar General, I oversaw daily store operations, staff supervision, customer service, inventory control, and budget management. I focused on improving sales, reducing shrink, and maintaining strong vendor and community relationships.

I have also worked as a Shift Manager and Manager in other retail and restaurant settings, where I developed skills in team leadership, scheduling, training, and operational efficiency. These roles strengthened my ability to support employees while keeping service standards high.

My background includes hands-on experience with POS systems, sales analysis, merchandising, customer retention, and process improvement. I am comfortable working with data, reports, and operational metrics to make practical business decisions.

I am currently studying Business Management at Strayer University-Georgia, which supports my long-term goal of growing in management and business operations. I value continuous learning and applying new knowledge directly to the workplace.

I am authorized to work in the United States and am open to opportunities where I can contribute my leadership, retail management, and customer service experience to help a business grow.

Skills

Project ManagementProblem SolvingSalesforceCustomer ServiceCommunicationTime ManagementData AnalysisNegotiationBusiness DevelopmentAccount ManagementProcess ImprovementLeadershipTrainingTeam LeadershipTechnical SupportMicrosoft ExcelBudget ManagementMarketingCoachingEnglishAccountingVendor ManagementSchedulingMicrosoft WordGoogle WorkspaceInventory ManagementTeam BuildingCustomer RetentionUpsellingRecruitingSpanishCRM SystemsQuickbooksBookkeepingSales ReportingSales AnalysisCPRretail managementLoss PreventionConflict ManagementFood SafetyStaff Supervision

Tech Stack & Tools

Marketing and Sales Tools

Experience

Store Manager @ Dollar General
Jun 2024 - Jan 2026

Oversaw all aspects of store operations including sales, customer service, inventory management, and staff supervision.

Implemented strategies to drive sales growth, improve customer satisfaction, and maintain compliance with company policies and safety regulations. Managed scheduling, training, performance evaluations, and budget control.

Worked with vendors and regional leadership to support merchandising, product assortment, and promotional execution while reducing shrink and improving operational efficiency.

Shift Manager @ A&A management of Georgia LLC
Aug 2022 - Apr 2023

Supported daily shift operations and team coordination in a fast-paced environment.

Focused on customer service, staff support, and maintaining smooth workflow during assigned shifts.

Food safety certified and gained valuable hands-on experience working with teams and operational procedures.

Manager @ Smith management McDonald’s
Jan 2020 - Dec 2021

Managed restaurant operations and supported team performance in a customer-facing environment.

Handled leadership responsibilities related to service quality, scheduling, and operational consistency.

Built experience in management, customer service, and working under pressure in a high-volume setting.

Education

Strayer University-Georgia
Apr 2024

College, Business Management

Currently pursuing studies in Business Management through a remote program.

Bradley central high school
Jan 2014 - Dec 2018

High school diploma, Upper secondary education

Completed upper secondary education and earned a high school diploma.

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