I am a customer support and administrative professional with more than 10 years of experience in customer service, back-office operations, and credit analysis.
I have worked in dynamic, customer-oriented environments where I handled inquiries, complaints, case follow-up, and multichannel support through phone and digital channels.
My background includes CRM-based work, especially with SAP, as well as administrative data management, verification processes, and operational support for clients and merchants.
I am known for clear written communication, fast response times, and the ability to explain processes in a simple and effective way.
I am comfortable working with defined procedures, adapting to SaaS platforms and digital tools, and maintaining a strong focus on user satisfaction and operational efficiency.
I have also contributed to team performance through quality control, team training, and process optimization, helping improve response times and overall results.
I handled customer service through digital and phone channels, resolving inquiries, complaints, and case follow-up.
I managed data in CRM systems, supported users and merchants, and carried out collections and customer retention tasks.
I also participated in identity verification, information validation, team training, and quality control, contributing to improved response times and operational efficiency.
I evaluated credit applications and verified data and documentation.
I managed records and credit approvals, while also providing customer service and complaint resolution.
I supported operational tasks, cash handling, and direct client interaction with a focus on fast and effective service.
I provided personalized customer service and managed credit requests and evaluations.
I resolved incidents, supported client acquisition and retention, and followed internal procedures.
I worked in a commercial and operational environment where service quality and process compliance were essential.
Incomplete, Administration
Incomplete technical studies in business administration.
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