About Me
I am a customer support and administrative professional with more than 10 years of experience in customer service, back-office operations, and credit analysis.
I have worked in dynamic, customer-oriented environments where I handled inquiries, complaints, case follow-up, and multichannel support through phone and digital channels.
My background includes CRM-based work, especially with SAP, as well as administrative data management, verification processes, and operational support for clients and merchants.
I am known for clear written communication, fast response times, and the ability to explain processes in a simple and effective way.
I am comfortable working with defined procedures, adapting to SaaS platforms and digital tools, and maintaining a strong focus on user satisfaction and operational efficiency.
I have also contributed to team performance through quality control, team training, and process optimization, helping improve response times and overall results.
Skills
Problem SolvingCustomer ServiceMicrosoft ExcelCustomer SupportWritten CommunicationData EntrySAPGoogle WorkspaceAdministrative SupportQuality ControlCustomer RetentionCollectionsProcess ManagementBack Office OperationsCommercial SupportMultichannel Support
Experience
I handled customer service through digital and phone channels, resolving inquiries, complaints, and case follow-up.
I managed data in CRM systems, supported users and merchants, and carried out collections and customer retention tasks.
I also participated in identity verification, information validation, team training, and quality control, contributing to improved response times and operational efficiency.
I evaluated credit applications and verified data and documentation.
I managed records and credit approvals, while also providing customer service and complaint resolution.
I supported operational tasks, cash handling, and direct client interaction with a focus on fast and effective service.
I provided personalized customer service and managed credit requests and evaluations.
I resolved incidents, supported client acquisition and retention, and followed internal procedures.
I worked in a commercial and operational environment where service quality and process compliance were essential.
Education
Incomplete, Administration
Incomplete technical studies in business administration.
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