I am a professional with more than 13 years of experience in customer service, operational processes, and support roles linked to the banking and financial sector.
I have worked extensively with Banco Nacional-related services, handling confidential information, database management, and compliance with established procedures and regulations.
My background includes high-volume customer support, technical support level 1, and operational assistance, always with a strong focus on accuracy, responsibility, and service quality.
I am comfortable working under pressure, adapting quickly to new systems and tasks, and collaborating effectively with teams to meet operational goals.
Throughout my career, I have developed strong communication skills and the ability to resolve complex inquiries efficiently while maintaining professionalism and confidentiality.
I am looking for an opportunity where I can continue contributing my experience in customer service, banking operations, and administrative support in a stable and structured environment.
I execute complete procedures for opening bank accounts for Banco Nacional clients, ensuring compliance with all requirements and current regulations.
I also operate and control the card enveloping machine, maintaining precision and security in document processing.
In addition, I coordinate and follow up on home deliveries of financial products and provide operational support according to area needs, adapting quickly to new tasks.
I handled more than 60 daily customer inquiries for Banco Nacional, providing clear information about products, services, and banking benefits.
I managed balance inquiries, transaction movements, and credit and debit card blocks with 93% accuracy in the information delivered.
I also received, registered, and tracked fraud reports, routing each case to the appropriate department in a timely manner.
I provided customer support for Liberty Hogar, resolving internet connection and digital TV service issues on first contact in 88% of cases.
I managed requests for speed upgrades, plan changes, additional equipment delivery, and pricing inquiries.
I recorded all interactions in internal systems, keeping information updated and organized.
I supported IMAS users by providing accurate information about appointments, procedure requirements, office locations, and contact details.
I guided people through the steps required to access social benefits, reducing unnecessary visits to physical offices.
I provided phone support to Banco Nacional customers, explaining product requirements and resolving questions about balances and account movements.
I registered and followed up on information requests while ensuring the confidentiality of personal and banking data.
I supported mobile phone users by resolving balance inquiries, device configuration issues, and messaging service questions.
I also handled plan changes, points redemption, and complaints related to billing or service failures.
I provided friendly and efficient customer service in the store cafeteria.
I prepared food, controlled ingredient inventory, and complied with hygiene and food handling standards.
I also maintained order and cleanliness in the work area.
Bachillerato en Educación Media
Técnico Medio, Secretariado
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