I am a dedicated and empathetic customer service professional with experience in front-desk operations, client communication, and administrative support. I have built my career around helping people, resolving inquiries efficiently, and keeping day-to-day operations organized in fast-paced environments.
My background as a Registered Nurse strengthened my communication, attention to detail, confidentiality, and crisis-management skills. I bring a calm and professional approach to sensitive situations, and I am comfortable working with patients, clients, and internal teams.
I have experience handling phone and email correspondence, scheduling appointments and meetings, managing records, and supporting office administration. In healthcare settings, I have also assisted with patient follow-ups, reminders, and remote coordination tasks.
I am especially confident in roles that require empathy, multitasking, and strong organizational ability. I enjoy being the first point of contact and making sure people receive timely, accurate, and courteous support.
I am open to full-time remote opportunities where I can contribute my customer service, healthcare support, and administrative skills. I value professionalism, reliability, and clear communication in every role I take on.
My goal is to continue growing in customer support, healthcare administration, and virtual assistance while delivering excellent service and dependable operational support.
I delivered compassionate patient care, monitored vital signs, and assisted with treatment plans under clinical supervision.
I communicated clearly with patients and families during stressful situations, helping build trust and maintain a calm environment.
I also collaborated with multidisciplinary teams, managed admissions and discharges, and supported accurate documentation and continuity of care.
I managed incoming calls and emails from candidates and client organizations, screening and routing inquiries to the appropriate consultant.
I scheduled interviews, client meetings, and consultant calendars, helping recruitment timelines stay on track across multiple accounts.
I also maintained records, handled concerns with tact and discretion, and supported office administration through filing, data entry, and supplies management.
I served as the front-desk and client-relations contact for an engineering, procurement, and consultancy firm, greeting clients, contractors, and vendors and directing them appropriately.
I managed phone and email correspondence, coordinated meeting schedules, and helped maintain organized project and procurement documentation.
I also supported vendor communications, tracked paperwork, and resolved routine client concerns while escalating technical matters to the engineering team.
I provide remote administrative support to healthcare professionals, including appointment scheduling and calendar management.
I assist with patient follow-ups, reminders, and basic medical record coordination through secure platforms.
I communicate professionally with patients and clinical staff via phone, email, and messaging tools while maintaining confidentiality and accuracy in all tasks.
Registered Nurse (RN) Degree, Nursing
Completed nursing education and clinical practice requirements and is licensed to practice as a Registered Nurse.
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