About Me
I am a proactive, empathetic individual committed to delivering an excellent customer experience. I have experience in customer service via both written channels and telephone, and I enjoy helping to resolve issues with clarity and friendliness.
I am looking to take on new challenges in remote environments where I can contribute my dedication, organizational skills, and solution-oriented mindset.
Tech Stack & Tools
Application Hosting
Collaboration
Development
Marketing and Sales Tools
Mobile
Experience
Handle banking inquiries and manage tickets
Analyze and resolve customer cases. Perform back-office follow up
Supported sales and retention
Supported sales and retention
Managed high-Volume inquiries
Documented and tracked cases
Chat and email support
Managed accounts, bonuses and transactions
Handled tickets and ensured accuracy
Handle banking inquiries and manage tickets for a crypto wallet (Bitso)
Resolved account and transactions issues
Followed and update security procedures
Education
Bachelor's Degree in Labor Relations, Human Resoures
Public Translator in English, Legal
Bachelor's Degree in Tourism and Hospitality
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