I am a customer support and customer experience specialist with more than 3 years of experience handling B2B and B2C incidents, technical troubleshooting, and support across digital platforms.
I combine my background as a university programmer with strong written and verbal communication skills, a customer-first mindset, and a self-driven approach to learning SaaS technologies.
My experience includes ticket management, SLA tracking, knowledge base documentation, and improving self-service workflows to increase user satisfaction and operational efficiency.
I have worked on complex support cases, diagnosing issues step by step, communicating clearly with end users, and creating resolution guides that help speed up service delivery.
In parallel, I have developed web solutions and digital consulting projects, including SaaS products, e-commerce platforms, and administrative panels, which has strengthened my technical understanding and ability to support users effectively.
I am open to opportunities where I can contribute in customer support, technical support, and customer experience roles, especially in environments that value process improvement, automation, and high-quality service.
