About Me
I am a proactive professional with solid experience in customer service and administrative management.
My approach combines efficient organization with a resolute and creative attitude, especially in the handling of social media and advertising.
I consider myself a productive profile, results-oriented, and with a strong capacity for learning, ready to add value and practical solutions from day one.
I have experience in administrative support tasks such as agenda management, inventory control, conflict resolution, billing, and cash handling.
I have also worked in digital and social media initiatives, creating content and supporting marketing strategies that improved engagement and customer satisfaction.
I am looking for opportunities where I can contribute my administrative, communication, and community management skills in a dynamic environment.
Skills
Problem SolvingCustomer ServiceLeadershipContent CreationMarketing StrategySocial Media ManagementInventory ManagementGraphic DesignBillingAdministrative SupportTeamworkConflict ResolutionAdvertisingCommunity ManagementAsset ManagementPhotography
Experience
I provided administrative assistance, agenda management, customer service, inventory control, conflict resolution, cash handling, and billing support.
I implemented a digital categorization system using Software and Excel, reducing information search time by 30% and eliminating duplicate data.
I also designed a rapid response protocol for critical incidents, increasing customer satisfaction (CSAT) from 80% to 95% in the first quarter.
In social media work, I designed and executed digital strategies that increased TikTok engagement by 40% in 3 months, coordinated content production, and supported interactive campaigns that improved follower participation by 25%.
I managed social media presence, content creation, and basic advertising initiatives.
I supported digital strategies focused on engagement growth and audience interaction.
I also coordinated content-related tasks and contributed to community-building activities through interactive dynamics and surveys.
Education
Carrera, Derecho
I am pursuing studies in Law, which complement my administrative and communication background.
My academic training supports my interest in structured processes, organization, and professional service.
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