Administrative Assistant / Community Manager

I provided administrative assistance, agenda management, customer service, inventory control, conflict resolution, cash handling, and billing support.

I implemented a digital categorization system using Software and Excel, reducing information search time by 30% and eliminating duplicate data.

I also designed a rapid response protocol for critical incidents, increasing customer satisfaction (CSAT) from 80% to 95% in the first quarter.

In social media work, I designed and executed digital strategies that increased TikTok engagement by 40% in 3 months, coordinated content production, and supported interactive campaigns that improved follower participation by 25%.

I managed social media presence, content creation, and basic advertising initiatives.

I supported digital strategies focused on engagement growth and audience interaction.

I also coordinated content-related tasks and contributed to community-building activities through interactive dynamics and surveys.

I am pursuing studies in Law, which complement my administrative and communication background.

My academic training supports my interest in structured processes, organization, and professional service.