I am an experienced bilingual customer support specialist with strong communication skills in English and Portuguese.
I have worked in remote customer support environments, handling live chat, email support, and call center operations with a customer-focused approach.
I am comfortable adapting my communication style to different Portuguese-speaking markets, including European, Brazilian, and Angolan Portuguese, while maintaining accuracy and professionalism.
I also have experience with CRM platforms, data annotation, translation, and transcription, and I learn new support tools quickly.
My background includes supporting e-commerce customers and delivering culturally appropriate service across different channels.
I hold a high school diploma in Communication Science and I am looking for opportunities where I can continue growing in customer support and client service.
I work as a bilingual customer support specialist supporting English and Portuguese-speaking customers.
My responsibilities include remote customer support through live chat and email, as well as handling call center-related tasks.
I also contribute to data annotation, translation, and transcription work while adapting communication to different Portuguese-speaking markets.
High School, Communication Science
I completed a high school diploma in Communication Science.
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