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English - Advanced French - Elementary Spanish - Native or Bilingual

About Me

I am a responsible, friendly, and caring professional with strong interpersonal skills and a solid background in customer service, administration, sales, and team coordination.

I have worked in customer-facing and operational roles across travel, logistics, retail, and administrative environments, which has helped me develop adaptability and a practical approach to problem-solving.

I am confident working under pressure and focused on delivering high-quality service while maintaining patience, professionalism, and attention to detail.

I am proficient in Excel and Word, have excellent typing skills, and am comfortable using computers in day-to-day work.

My English proficiency is strong, and I am currently studying French, which supports my ability to work in multicultural and international settings.

I am open to opportunities where I can contribute my experience in customer service, administration, and team support while continuing to grow professionally.

Skills

Problem SolvingCustomer ServiceCommunicationSalesInterpersonal SkillsExcelTeam ManagementEnglishMicrosoft WordOperations ManagementLogisticsAdministrationFrenchTyping

Experience

Customer Service Agent @ Amazon Operations services S.A.S
Mar 2024 - May 2025

I worked as a Customer Service Agent supporting clients in a remote environment based in Bogota, Colombia.

My responsibilities focused on handling customer inquiries, providing effective support, and maintaining a professional and friendly service experience.

This role strengthened my communication skills, patience, and ability to work efficiently under pressure.

Travel Advisor @ IGT Services and Technologies Colombia S.A.S
Mar 2022 - Mar 2024

I worked as a Travel Advisor in a remote role based in Bogota, Colombia.

I assisted customers with travel-related needs and provided guidance with a service-oriented approach.

This position helped me further develop customer service, problem-solving, and client communication skills.

Courier / Delivery Driver @ Coltest Ingenieria S.A.S
Nov 2014 - Mar 2022

I worked as a Courier and Delivery Driver in Bogota, Colombia.

My work involved transportation, delivery coordination, and ensuring timely service.

This experience strengthened my responsibility, punctuality, and operational discipline.

Owner @ Loco Burguer (Liquid)
Dec 2013 - Oct 2014

I owned and managed a business in Pereira, Colombia.

In this role, I was responsible for day-to-day operations and business decision-making.

This experience gave me practical knowledge of entrepreneurship, customer handling, and business management.

Regional Sales Advisor @ Au pair Colombia S.A.S (Liquid)
Apr 2013 - Dec 2013

I worked as a Regional Sales Advisor in Pereira, Colombia.

My role focused on sales support, client relations, and regional commercial activities.

This position strengthened my persuasion, relationship-building, and sales coordination skills.

Sales Advisor @ Au pair Colombia S.A.S (Liquid)
Jan 2013 - Apr 2013

I worked as a Sales Advisor in Bogota, Colombia.

I supported customers and contributed to sales activities through direct communication and service.

This role helped me build confidence in customer interaction and commercial support.

Owner @ Travel & Tours S.A.S (Liquid)
Nov 2011 - Nov 2012

I owned and managed a travel-related business in Bogota, Colombia.

I was responsible for operations, customer service, and business administration.

This experience strengthened my leadership, organization, and entrepreneurial skills.

Administrative Manager @ Au pair Colombia S.A.S (Liquid)
Aug 2010 - Nov 2011

I worked as an Administrative Manager in Bogota, Colombia.

My responsibilities included administrative coordination, internal support, and operational organization.

This role developed my ability to manage tasks efficiently and support business operations.

Regional Relations Manager @ High Quality Marketing Intelligence
Aug 2008 - Jul 2010

I worked as a Regional Relations Manager in Bogota, Colombia.

I managed relationships and supported regional coordination activities.

This position strengthened my communication, relationship management, and organizational abilities.

Administrator @ VARIEDADES LENIX
2006 - Aug 2008

I worked as an Administrator in Cartago, Valle, Colombia.

My role involved administrative support and operational coordination.

This experience helped me build a strong foundation in office management and administrative processes.

Warehouse Manager @ CD&P HEALTH PRODUCTS INC.
2005 - 2006

I worked as a Warehouse Manager in Nutley, New Jersey, USA.

I was responsible for warehouse operations and inventory-related coordination.

This role strengthened my organizational skills, responsibility, and operational oversight.

Education

New Jersey High School
2005 - 2005

High School Diploma

Completed high school education in New Jersey, USA.

Sena, Higher Education Institute
2007 - 2007

Course, Basic Electricity 1 and 2

Completed training in basic electricity.

Sena, Higher Education Institute
2007 - 2007

Course, Installation of Residential Internal Electricity Networks

Completed training in residential internal electricity network installation.

Sena, Higher Education Institute
2010 - 2010

Course, Business Opportunity

Completed training related to business opportunity development.

Sena Higher Education Institute (Virtual)
2013 - 2013

Course, Gastronomic Services

Completed virtual training in gastronomic services.

Fenalco Valle del Cauca
2025 - 2025

Course, Advanced Excel Package

Completed advanced Excel training in a virtual format.

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