International Account Manager

I managed client relationships and ensured timely delivery of products and services to meet customer expectations.

I resolved client issues promptly, monitored competitor activity, and conducted market research to stay aligned with industry trends.

I also implemented customer service policies, delivered presentations to potential clients, and developed retention-focused strategies to strengthen long-term business relationships.

I developed and executed strategic sales plans to achieve company goals and targets.

I collaborated with marketing, IT developers, and other departments to align sales strategy with broader business objectives. I also monitored sales metrics, analyzed data, and prepared forecasts, budgets, and reports for senior management.

In this role, I managed a team of five staff, built strategic partnerships, and helped grow annual revenue by 47% through targeted sales and marketing initiatives.

I acted as the primary point of contact for prominent banking clients, ensuring exceptional service and strong long-term relationships.

I managed end-to-end delivery of web and app development projects, from requirement gathering through deployment, while maintaining timelines, budgets, and client specifications.

I also identified upselling and cross-selling opportunities, supported new business development, and trained interns on WordPress-based project workflows.

I created social media content for business clients and supported them with easy-to-follow learning methods for building their online presence.

I participated in daily staff meetings and brainstorming sessions to improve productivity and content quality.

I also handled daily content creation, editing, creative writing, translation, and writing assignments for social media and news-related work.

I managed financial reporting, employee coordination, public relations, and marketing activities for the agency.

I developed procedures to streamline administrative tasks, improved operational efficiency, and maintained strong relationships with stakeholders and global partners.

I also resolved staff conflicts quickly, supported daily operations, and helped strengthen business prospects through effective coordination and communication.

I supervised guest service operations, handled guest calls, and ensured customer needs were met promptly and professionally.

I prepared daily reports, supported property management tasks, and trained new employees to maintain service standards.

I also conducted performance appraisals, delegated tasks effectively, and resolved customer complaints to improve satisfaction and team productivity.

I organized and managed community fundraising campaigns to support charity initiatives and operations.

I designed and facilitated educational and entertainment programs that improved community engagement and support for individuals with Down Syndrome.

Completed secondary education at Hamad Town Science School for Girls in Bahrain.

Completed training in basic to advanced leadership and management.

Completed higher education certificate in UX and project management in Singapore.

Completed a diploma in English Literature.

Completed a beginner certificate in Adobe Premiere through an online course.

Completed a beginner certificate in Adobe Illustrator through an online course.

Completed A-Levels in English Translation.

Completed an intermediate certificate in Adobe Photoshop through an online course.