Customer Service Specialist

I provide comprehensive guest service in a luxury multilingual environment, consistently meeting high service standards.

I handle escalated complaints with empathy, professionalism, and a solution-oriented mindset. I also manage multiple requests simultaneously during peak seasons while maintaining quality and response times.

I coordinate communication with clients for weddings, corporate events, and private celebrations, serving guests in Spanish, Italian, and English across all customer touchpoints.

I served as the first point of contact for international guests, handling inquiries, requests, and complaints.

I managed reservations, modifications, and room assignments using hotel management systems, while proactively identifying and resolving issues before escalation.

My responsibilities also included daily administrative tasks such as reporting, invoicing, and interdepartmental coordination.

I provided service to vulnerable populations in complex and sensitive administrative and legal processes.

I managed a high volume of cases, prioritized urgent matters, and maintained accurate records.

I communicated clearly and empathetically with users under stress, ensuring understanding and resolution while keeping detailed documentation and databases aligned with institutional regulations.

I supported client reception, communication follow-up, and document management in legal and public-sector environments.

I assisted with process coordination, scheduling, and report preparation.

This role strengthened my administrative organization and my ability to work with sensitive information in structured environments.

Law degree completed in Buenos Aires.

Secondary education with focus on economics and administration.