I am a social communicator with experience in customer service, in-person and online sales, and basic technical support. I have handled customer inquiries, complaints, and objections effectively, using communication and problem-solving skills to deliver practical solutions.
I have worked in roles that required direct interaction with customers, commercial follow-up, and service orientation. In these positions, I used CRM tools to organize interactions, track requests, and maintain clear records of customer needs and outcomes.
My background includes sales execution, customer retention, and support in telecom and retail environments. I am comfortable working under performance targets, managing multiple cases, and adapting to different operational contexts.
I also have experience providing basic remote technical assistance, including support for service configuration, signal issues, and SIM-related problems. I am used to escalating more complex cases to the appropriate technical or legal teams when needed.
I am results-oriented, organized, and focused on delivering a positive customer experience. I value teamwork, clear communication, and maintaining service quality even in high-demand environments.
I am open to opportunities where I can contribute my experience in customer support, sales, and service coordination while continuing to grow professionally in a dynamic environment.
I received and guided customers in the branch, providing cordial, personalized service aligned with company standards.
I managed customer flow efficiently, directing people to the appropriate service modules and helping maintain order and reasonable waiting times.
I resolved general questions about services, plans, devices, and processes, supporting both the commercial team and customer service operations.
I worked with assigned building portfolios to prospect and acquire new customers, providing guidance on services according to their needs.
I managed the full sales process, validating technical and commercial feasibility, documenting requests correctly, and following internal procedures.
I monitored each request through installation and provided commercial and technical support, contributing to customer satisfaction and loyalty.
I handled store opening and closing duties on rotating shifts and performed cash operations using the Bsale sales system.
I assisted customers by explaining products and offering purchase alternatives based on their needs.
I processed purchase orders, managed product reception and replenishment, and supported monthly physical inventory counts to maintain data integrity.
I provided personalized customer service, resolving inquiries, requests, and objections effectively while escalating complex cases to technical and legal areas.
I processed activations, suspensions, and mobile plan changes, and resolved basic technical issues such as signal failures, configuration difficulties, and SIM blocks.
I recorded all interactions in the CRM system for tracking and control, maintaining organization, confidentiality, and performance standards.
Professional Degree, Social Communication
Completed a university degree in Social Communication.
High School Diploma, Science
Completed secondary education with a Bachelor of Science diploma.
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