I am a Systems Engineer and Project Management Specialist with more than 8 years of experience coordinating technology infrastructure, technical support, network administration, servers, and information security.
I have led the delivery of high-impact technology solutions in business environments, focusing on service continuity, operational stability, and process improvement.
My background includes supervising IT infrastructure, managing vendors, leading technology projects, and supporting users across first- and second-level support.
I have worked on incident management, service desk administration, hardware and software troubleshooting, and remote support tools, always aiming to reduce downtime and improve response times.
I also bring experience translating business needs into technical requirements, including RESTful API integrations, SQL queries, Microsoft 365, Active Directory, Windows Server, and basic network administration.
I am interested in roles where I can combine technical leadership, service management, and continuous improvement to support business growth and digital transformation.
I coordinated and supervised the company's technology infrastructure, ensuring availability and continuity of technology services.
I led technology projects, managed IT vendors, and oversaw technical support, networks, servers, and information security.
I also worked on process optimization and improved support response times through preventive actions and service management practices.
I provided user support and diagnosed complex technical incidents in critical production systems.
I helped reduce downtime on internal platforms by resolving issues efficiently and translating business operational needs into clear technical specifications.
I also supported service integrations through RESTful APIs.
I provided technical support to users and delivered timely assistance related to their services.
I focused on customer support, issue resolution, and guidance to ensure a positive service experience.
Especialización, Gerencia de Proyectos
Specialization focused on project management and leadership.
Ingeniería, Ingeniería de Sistemas
Systems Engineering studies with emphasis on technology and information systems.
Especialización Tecnológica, Gestión y Seguridad de Base de Datos
Technical specialization in database management and security.
Tecnología, Gestión en Redes y Sistemas Teleinformáticos
Technology program focused on networks and teleinformation systems.
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