Customer Service, Banking, Credit and Administrative Management Specialist

I am a legal professional with more than 15 years of experience in the banking and financial sector, specializing in credit analysis, credit structuring, collections, portfolio follow-up, customer service, and administrative management.

Throughout my career at Banco Nacional de Costa Rica, I have participated in financial evaluation processes, credit operation formalization, and regulatory compliance, always maintaining a strong focus on service quality and operational accuracy.

I am recognized for my commitment, responsibility, organization, and ability to resolve complex situations effectively. I have also been awarded on several occasions for excellence in customer service and for the quality of the support I provide.

My experience includes administrative support roles, document control, confidential information handling, and coordination with different institutional areas to meet deadlines and organizational goals.

I am currently looking to continue growing in areas related to banking, credit, collections, administration, customer service, process supervision, and financial analysis, where I can contribute my experience and results-oriented mindset.

I bring a strong work ethic, adaptability, and a consistent focus on helping organizations improve service, efficiency, and compliance.