Senior Commercial Executive

I drive end-to-end commercial operations and consultative sales for tailored insurance products, consistently exceeding conversion and revenue metrics.

I deliver multichannel post-sales advisory and resolve complex inquiries, helping maintain high retention rates and long-term customer loyalty.

I also manage database quality control, client profiling, and pipeline management using enterprise CRM systems to improve customer experience touchpoints.

I led retail store operations and commercial execution for subscription plans, corporate mobility solutions, and multi-brand mobile technology.

I oversaw full line activation, contract compliance, and Mobile Number Portability (MNP) processing while supervising retail floor personnel.

I coached advisors on sales techniques and resolved escalated customer service challenges to support operational excellence.

I executed consultative selling strategies for tech devices, extended service protection plans, and mobile contract subscriptions.

I guided customers through the complete purchase lifecycle and maintained strong customer satisfaction scores.

Professional certification focused on vocal coaching and communication skills.

Bachelor’s degree coursework in Industrial Organization.