I am a Corporate Accounts Analyst with experience in customer service, account management, and issue resolution.
I have managed a portfolio of around 200 corporate clients, supporting onboarding, contract generation, and ongoing case follow-up for both corporate and VIP customers.
My work has focused on improving customer experience, handling complaints, and designing procedures that help resolve conflicts more efficiently and improve internal processes.
I am comfortable working with Salesforce, Power BI, and Office 365, and I use these tools to organize information, analyze data, and support account operations.
I have also contributed to commercial planning for special events and corporate accounts, with a strong focus on service quality and client retention.
I am interested in roles related to customer success, corporate accounts, and client operations where I can continue developing my analytical and service-oriented profile.
I manage a portfolio of corporate clients, including onboarding, contract generation, and ongoing support.
I handle customer service requests, follow up on cases end-to-end, and support VIP and corporate accounts with a focus on service quality and retention.
I also use Salesforce and Power BI to organize information, track cases, and analyze account data.
I worked in customer support, handling inquiries and resolving client issues in a service-oriented environment.
My responsibilities included complaint management and assisting customers through different stages of their cases.
This role strengthened my communication skills and my ability to work with customer-focused processes.
Licenciatura en Actuación, Acting
Second year in progress.
Bachillerato, Economía comercial
Completed with certificate.
Curso, Desarrollador Front-end
Completed with certificate.
Curso, Introducción a la organización de trabajo
Modalidad virtual.
Curso, Comercio electrónico y marketing digital
Completed with certificate.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
