I am a bilingual customer-facing professional with a strong focus on account ownership, relationship management, and issue resolution. Across retail, hospitality, sales, and freelance operations work, I have consistently helped customers and clients feel supported while keeping processes organized and efficient.
My background includes direct vendor and account support in e-commerce, VIP and frequent-customer relations in a high-volume venue, and consultative sales work with a strong repurchase rate. I am comfortable handling escalations, onboarding, documentation, and day-to-day communication with both customers and internal teams.
Most recently, I have expanded into operations and automation consulting, where I built self-service and fast-response workflows using tools like n8n, LLM-based systems, GoHighLevel, Airtable, Gmail, Telegram, and WhatsApp Business API. This experience strengthened my ability to improve service quality through process design and automation.
I bring a practical, service-oriented mindset and enjoy solving problems quickly while maintaining a professional and empathetic tone. I am especially motivated by roles where customer experience, operational clarity, and cross-functional coordination matter.
I work fluently in Spanish and professionally in English, and I am comfortable in environments that require clear communication, adaptability, and ownership. I value structured workflows, measurable outcomes, and continuous improvement.
I am open to opportunities where I can contribute my customer support, client relations, and operations experience to a team that values reliability, responsiveness, and process improvement.
