I lead automation and operations projects for clients, including lead qualification and routing, weekly reporting pipelines, and agency operations systems.

My work has focused on reducing manual effort, improving response times, and creating more reliable workflows using n8n, LLM-based tools, Airtable, Gmail, Telegram, WhatsApp Business API, GoHighLevel, and Groq.

I also supported marketing and social media content for a client, combining operational support with practical execution across customer-facing and internal processes.

I managed VIP reservations and frequent-customer relationships, resolving service issues directly and in real time.

I also had full operational ownership of the venue and supervised a team of 6 staff per shift, ensuring smooth daily service and coordination.

This role strengthened my leadership, customer service, and conflict-resolution skills in a fast-paced environment.

I built and supported a formal portfolio of 600 clients and maintained ongoing relationship management to encourage repeat business.

I achieved approximately a 50% repurchase rate through consultative sales, follow-up, and customer care.

I also led a team of 6 direct reports, which added responsibility for coordination, support, and performance management.

I served as the day-to-day point of contact for school and supplier clients, handling inquiries and order issues.

The role required consistent communication, problem-solving, and operational oversight during shifts.

It helped me build confidence in managing client needs while keeping service running smoothly.

I acted as the primary point of contact for customer and vendor accounts across e-commerce and social media channels.

My responsibilities included resolving inquiries, maintaining account health, and managing the opening, tracking, and collection of running accounts.

This experience gave me a strong foundation in account support, communication, and customer service in a retail environment.