I am a customer service and sales professional with experience in customer support, telemarketing, retail sales, and administrative tasks. I have worked in both phone-based and social media support environments, handling customer inquiries, retention, technical support, and billing-related issues.
I am known for my good communication skills, quick adaptation, and strong customer orientation. I enjoy working with people and providing clear, effective solutions while maintaining a professional and friendly attitude.
My background also includes administrative responsibilities such as reconciliations, VAT entry, supplier payments, cash control, employee control, tax payments, and bank-related tasks. This has helped me develop organization, autonomy, and attention to detail.
In sales roles, I managed store sales, cash handling, stock control, and window display setup. These experiences strengthened my ability to work under pressure, stay organized, and contribute to daily business operations.
I am comfortable using Excel, CRM systems, Google Workspace, and Office tools. I also have strong written communication skills and a practical approach to problem-solving.
I am open to opportunities where I can continue growing in customer service, support, administration, or sales, and where I can contribute with commitment, initiative, and a positive attitude.
I work in customer service through social media and WhatsApp channels, supporting home and mobile customers.
I also handle phone-based customer service for *111, including retention, technical support, and billing-related inquiries.
This role has strengthened my communication skills, problem-solving ability, and customer focus in a fast-paced support environment.
I performed administrative tasks including reconciliations, VAT entry, supplier payments, cash control for stores, employee control, tax payments, and bank-related operations.
This position required organization, accuracy, and responsibility in daily administrative processes.
It helped me build a solid foundation in business administration and operational support.
I worked as a store sales associate, handling customer service and cash management.
I was also responsible for stock control and setting up window displays.
This experience improved my sales skills, attention to detail, and ability to work with customers in a retail environment.
I worked in store sales, managing customer service and cash handling.
My responsibilities also included stock control and window display setup.
This long-term role gave me strong experience in retail operations, customer interaction, and daily sales support.
I provided telephone customer service for Personal, working in a call center environment.
The role focused on customer attention and phone-based support.
It was an important early experience that helped me develop confidence in verbal communication and customer care.
High School Diploma, Business Administration
Secondary education completed with a focus on business administration.
Secondary Education
Completed secondary school education.
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