Operations & Travel Management Professional

I manage product development and end-to-end operations for global destinations across multiple regions including the USA, Canada, Europe, Australia, New Zealand, Africa, and South America.

I also handle customer escalations, monitor campaign performance, and support the creation and updating of promotional flyers for long-haul products.

My role focuses on delivering smooth execution, improving customer satisfaction, and supporting business growth through efficient operations and strong destination knowledge.

I managed the luxury travel segment for elite clientele and coordinated operations with preferred hotel partners such as Marriott, Accor, IHG, Hyatt Prive, Shangri-La, Four Seasons, Hilton, and others.

I handled both long-haul and short-haul operations, ensuring high service standards and smooth delivery for premium travel experiences.

I managed global destinations across Europe, Australia, Africa, and Asia while designing customized itineraries and travel packages.

I built vendor relationships, negotiated contracts, and coordinated with internal teams to ensure seamless execution of travel services.

My work also included supporting product development and maintaining a strong focus on customer experience and operational efficiency.

I handled niche destinations such as Morocco, Croatia, Malta, South America, Europe, Australia, and New Zealand.

I managed end-to-end travel planning and execution, maintained client relationships, and supported repeat business through reliable service delivery.

I also developed travel products for long-haul and short-haul destinations while managing promotional flyers and tracking email marketing performance.

I managed FIT and group bookings and worked on multiple booking systems including GTA, TBO, Rezlive, Hotelz Expert, and 24x7Rooms.

I handled operations and product management for short-haul and long-haul destinations across several regions.

I also managed customer email escalations and ensured prompt resolution while maintaining service quality standards.

I managed customer queries related to hotel reservations, flights, and sightseeing services, ensuring accurate and timely responses.

I used online reservation systems to process bookings efficiently and supported both online and offline travel arrangements.

My responsibilities included handling domestic, short-haul, and long-haul destinations with a focus on smooth planning and execution.

I handled online and offline hotel bookings, ensuring accuracy in reservations and inventory updates.

I resolved booking issues such as sold-out situations and rate discrepancies by coordinating with hotels and customers.

I also processed escalation emails and maintained timely resolution standards.

I handled inbound customer calls from global clients and supported travel-related queries and service requests.

I processed flight reservations using airline reservation systems and assisted customers with itinerary changes, cancellations, and rebooking requests.

I also supported tele-verification for frequent flyer and premium passengers, along with seat allocation and other pre-travel requests.