Remote Customer Support Specialist

I handle inbound customer support tickets via email, chat, and phone for international clients, resolving order inquiries, refunds, replacements, and account issues within SLA targets.

I process and track refund and replacement requests end to end, coordinating with logistics and billing teams to ensure accurate and timely resolution.

I also investigate order status, shipping delay, and delivery discrepancy inquiries, while maintaining accurate CRM records and collaborating with cross-functional remote teams to improve customer experience workflows.

I handled inbound and outbound calls and emails to resolve customer account inquiries, loan repayment issues, and service-related tickets.

I processed refund, adjustment, and service correction requests, ensuring accurate documentation and timely follow-through.

I worked closely with cross-functional teams to ensure effective issue resolution in a hybrid environment.

I provided remote administrative and customer support, including email and calendar management for clients.

I handled client communication via email and chat, ensuring timely responses and consistent follow-up.

I used remote collaboration and productivity tools to organize tasks and support day-to-day operations while completing hands-on training in customer communication and administrative support.

I handled inbound and outbound calls and email inquiries, including order status, billing, and account tickets, improving customer satisfaction by 20% through timely and effective resolutions.

I processed customer refund and correction requests accurately, reducing follow-up complaints and repeat contacts.

I maintained accurate CRM records and partnered with the marketing team to translate customer feedback into actionable service improvements.

I handled high-volume inbound and outbound calls and email correspondence, addressing order inquiries, complaints, refund requests, and service tickets in a fast-paced call center environment.

I delivered accurate information and first-call resolutions while maintaining call quality and adherence to SLAs.

I logged and updated customer interactions in the CRM system and escalated complex issues to senior agents and relevant departments for timely resolution.

I completed a Bachelor of Business Management degree, building a foundation in business operations, communication, and organizational management.

I completed a Virtual Assistant certification with training in customer communication, remote collaboration, and administrative support.