I am an Ecommerce, logistics, and customer service specialist with more than 12 years of experience across retail, banking, and national and international marketplaces.
I have led teams, implemented operational processes, and supported commercial strategies focused on results, efficiency, and continuous improvement.
My background includes ecommerce operations, logistics coordination, web quality control, sales analysis, and multichannel customer service.
I have also worked in fraud prevention, where I analyzed suspicious orders, coordinated with banks, and helped reduce risk and false positives.
I am proactive, solution-oriented, and comfortable working in fast-paced environments that require organization, follow-up, and cross-functional coordination.
I am looking for opportunities where I can contribute my experience in ecommerce operations, logistics, customer experience, and process optimization.
I design and implement operational logistics processes for the website.
I prepare internal manuals and procedural documentation, and I perform QA and testing of operational web flows.
I also coordinate fulfillment and order distribution, analyze sales, generate management reports, and supervise the sales process through Personal Shopper.
I planned and monitored dispatch routes and supervised digital promotions and discounts.
I managed product coding for marketplaces and new sales channels, as well as digital content and administrative support such as pro forma invoices and budgets.
I also handled customer service in pre-sales and post-sales channels.
I coordinated ecommerce and q-commerce logistics and negotiated with marketplaces and suppliers.
I created and optimized product content, supervised online customer service staff, and planned promotional campaigns.
I also analyzed sales performance to support commercial decisions.
I led the team responsible for operational management and customer support in a mobile app environment.
I coordinated deliveries and delivery operations, wrote web and app content, and generated products and commerce entries.
I also designed promotional strategies and supported commercial agreements.
I served as regional leader of the antifraud team in ecommerce.
I analyzed suspicious orders based on user behavior and verification tools, and I coordinated with banks for payment validation.
I prepared daily and monthly statistical risk reports and developed strategies to reduce fraud and false positives.
T.S.U., Mercadeo y Publicidad
Technical degree in Marketing and Advertising.
Bachiller, Mercadeo
High school education focused on marketing.
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