I am an administrative professional with more than 25 years of experience in administrative, accounting, and commercial management, mainly in SMEs and customer service environments.
Throughout my career, I have handled general administration, invoicing, collections, current accounts, banking operations, cash management, purchasing, and commercial support. I have also been responsible for client and supplier management, documentation control, and internal process coordination.
I have experience working with management systems and CRM platforms, providing customer support, operational follow-up, and organized administrative assistance. I am known for being organized, responsible, and solution-oriented, with a strong ability to adapt and keep learning.
My background also includes independent business management, where I coordinated administrative, commercial, and logistical processes to ensure smooth day-to-day operations. I have worked closely with financial and operational circuits, always focusing on efficiency and service quality.
In addition, I have experience in inbound customer service and telephone sales, including case tracking, KPI compliance, and issue resolution. I enjoy working collaboratively with different areas to ensure timely and effective responses.
I am interested in continuing my professional development in Administration, Customer Service, Customer Support, Back Office, Commercial Support, Operations, and Data Entry roles, especially in hybrid or remote technology-oriented environments.
