I am an Information Technology Engineer with a solid background as a Functional Analyst, IT Analyst, and Manual QA specialist.
I have extensive experience gathering detailed requirements, translating business needs into technical specifications, and designing test plans that help ensure stable and reliable software delivery.
My professional experience includes work in Fintech environments, ERP systems, API integrations, and relational databases such as PostgreSQL and SQL Server. I am comfortable working with technical documentation, defect management, and validation of critical business applications.
I have contributed to agile teams using Scrum, collaborating closely with developers, QA, designers, and business stakeholders to align solutions with operational and strategic goals.
I also have experience supporting operational processes, improving reporting, and helping teams adopt new systems through training and structured documentation.
In addition, I bring a strong administrative and customer service foundation from earlier roles, which has strengthened my communication, organization, and problem-solving skills in technical environments.
I plan and follow up on technology projects for the banking sector, coordinating communication between developers, QA, designers, and other stakeholders.
I prepare functional specifications and architecture manuals for financial solutions, ensuring alignment between business needs and technical implementation.
I also execute API testing and validation in Postman to verify backend scenarios before documentation and QA handoff.
I implemented the Saint ERP system and integrated solutions, meeting service-level agreements for new clients.
I resolved complex high-priority incidents in ERP and CRM systems through technical diagnosis and direct SQL Server database analysis, helping maintain business continuity.
I also designed and delivered technical training for more than 10 key users, achieving a 90% successful adoption rate.
I supervised operational flows across multiple convenience stores nationwide, validating critical business data through analysis in centralized management systems.
I automated information capture and operational metric tracking using advanced Excel models, improving internal control efficiency.
I prepared structured internal control manuals and monthly productivity reports to support strategic decision-making by senior management.
I gathered information and wrote technical-functional specifications for more than four critical ERP modules.
I ensured production stability by executing detailed black-box testing on new ERP features before deployment.
I managed, prioritized, and resolved more than 30 complex monthly incidents using Jira and Freshdesk, and I improved platform reporting and web views through XML maintenance and Jasper Studio reports connected to PostgreSQL.
I detected and reported more than 50 critical bugs on mobile devices through rigorous black-box testing, helping prevent production failures.
I increased test coverage for critical application features by creating comprehensive test cases mapped to functional requirements.
I validated more than 100 simulated transactions by inspecting SQL Server and SQLite databases to ensure correct backend behavior and mobile synchronization processes.
Ingeniera en Informática, Information Technology
Completed a degree in Information Technology / Computer Engineering.
Course, Relational Database Modeling and Implementation with PostgreSQL
Training focused on relational database modeling and implementation using PostgreSQL.
Course, Data Analysis
Completed a course in data analysis immersion.
Specialized Programs, Software Testing, SQL for Testers, API Testing (REST with Postman)
Specialized QA training covering software testing fundamentals, SQL for testers, and REST API testing with Postman.
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