Back Office and Customer Service Specialist

I provided customer service for SBPay in a fixed-term contract role, handling user inquiries and requests.

I applied quality control protocols and service standards defined by the client to ensure consistent support.

This role strengthened my ability to work with service processes, follow procedures, and maintain quality in customer interactions.

I managed daily billing requests and complaints submitted through the Superintendence, related to CGE.

I performed document review and data validation to support case resolution for electricity tariff increases during periods of high demand.

I used SAP Logon, SAP CRM, internal platforms, and intermediate Excel to track information, analyze cases, and support closure.

I handled an average of 20 daily requests, applying quality control according to defined standards.

I supported effective case closure through continuous follow-up and document review, helping reduce recurrence.

I consistently met area KPIs and contributed to the overall performance of the team.

I provided phone-based customer service to Coopeuch members, managing complaints with empathy and first-contact resolution.

I applied quality control protocols in each interaction to ensure a consistent service experience.

This position reinforced my customer service skills and my ability to resolve issues efficiently.

I performed high-volume data entry and manually validated approximately 3,000 license plates per day.

I carried out quality control and corrected inconsistencies not detected by the automated system.

This experience strengthened my speed, accuracy, and attention to detail in repetitive operational tasks.

I performed data entry and auditing of Movistar, Claro, and Entel services in the company's internal database.

I prepared installation reports, identified issues, and managed complaint submissions to the relevant areas.

I also verified and validated contractual and administrative information.

I reviewed documents and validated contractual information.

I also managed portability processes for Entel Empresas.

This role gave me solid experience in administrative support, document control, and operational follow-up.

I supported the sales team with commercial assistance, information analysis, and budget preparation.

I contributed to administrative and operational tasks that supported sales execution.

This experience helped me develop a broader understanding of business support functions.

I provided customer service and handled financial operations in a high-demand banking environment.

I worked with accuracy and service standards in daily client transactions.

This role built my foundation in customer attention, operational discipline, and financial service processes.

Professional degree completed in Communication and Digital Audiovisual Production.