I am a professional with solid experience in hospitality, customer service, and airport operations.
I have worked in operational leadership roles, supporting teams in airport ramp activities, boarding and disembarking processes, and ground operations. My background includes a strong focus on safety, compliance with procedures, and maintaining organized workflows.
I also have experience in hotel reception and night supervision, where I developed customer service skills, problem-solving ability, and team coordination. These roles strengthened my ability to work under pressure while keeping service quality high.
Throughout my career, I have contributed to team leadership, operational supervision, and the execution of standards related to safety and service excellence. I value discipline, responsibility, and clear communication in daily operations.
I hold a degree in Human Resources Management and have completed training in AVSEC, SGSO, and fire brigade basics, along with practical knowledge of Word and Excel.
I am looking for opportunities in operational, supervisory, customer service, or airport operations roles where I can contribute with leadership, organization, and a strong commitment to safety and service.
I led airport operational teams and supported ramp activities in daily operations.
My responsibilities included boarding, disembarking, and ground operations, with a strong focus on safety and compliance.
I worked according to AVSEC and SGSO standards, helping ensure organized and secure airport processes.
I provided customer service and operational support in a hospitality environment.
I was responsible for organizing processes and resolving guest demands efficiently.
This role strengthened my communication, service, and problem-solving skills.
I supervised night operations and led a team to maintain service quality and operational control.
My work focused on safety, organization, and ensuring smooth daily routines.
I developed leadership and decision-making skills in a fast-paced environment.
I coordinated a team and supervised guest service operations.
My role involved maintaining service standards and supporting the overall organization of the hospitality operation.
I contributed to team performance and customer satisfaction through structured supervision.
Graduação, Gestão de Recursos Humanos
Completed degree in Human Resources Management.
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