I am a financial services operations professional with more than 10 years of experience in remote client processing, banking operations, payment processing, reconciliation, and operational controls.
I have advanced through roles in payment operations and client processing, building deep expertise in wire processing, multi-currency support, exception handling, and daily account reconciliation. I am comfortable working in high-volume, deadline-driven environments where accuracy and responsiveness are critical.
In my most recent role, I led a 10-person team, coordinated workloads, coached staff on complex issues, and helped maintain service continuity during peak periods. I also created training materials and maintained operational procedures to support onboarding, cross-training, and consistent execution.
I have served as a Subject Matter Expert, supporting colleagues across multiple products and processes and helping improve workflow consistency through documentation, process improvement, and collaboration with technology and product teams. I enjoy solving operational problems and improving how teams work.
My background also includes quality assurance, internal auditing, and operational controls, with a strong focus on reducing errors, improving efficiency, and supporting compliant processing. I am detail-oriented and used to balancing individual contribution with team leadership.
I am seeking a role where I can contribute my experience in financial operations, client processing, and team leadership in a remote or flexible environment. I bring a strong service mindset, solid technical proficiency with Microsoft Office and collaboration tools, and a track record of dependable execution.
