Quality Assurance Specialist

I investigated and diagnosed technical issues affecting wireless audio devices and home entertainment systems.

I reproduced, documented, and escalated product-related issues when required, while maintaining accurate case tracking and follow-up.

I provided technical support in German and English for international customers and ensured adherence to quality and service standards.

I monitored service quality and compliance with internal procedures and quality standards.

I evaluated customer interactions, identified performance gaps, and provided actionable feedback to improve outcomes.

I also delivered onboarding and ongoing training, created documentation and knowledge resources, and collaborated with stakeholders to improve service quality and operational performance.

I worked as a collaborator and editor, contributing to content-related tasks in a gaming-focused environment.

This experience aligns with my interest in games, localization, and quality-focused work.

It also strengthened my familiarity with digital content workflows and editorial attention to detail.

I supported customers in service-oriented environments and handled day-to-day customer service responsibilities.

This work reinforced my communication skills, adaptability, and ability to manage different customer needs.

It also contributed to my broader background in support and quality-focused roles.

I worked as a sound technician in event and production settings.

This role helped me develop technical discipline, problem-solving skills, and attention to operational detail.

It also added to my experience in multimedia and technical environments.

I worked in hospitality across multiple locations over an extended period.

This experience strengthened my customer service mindset, resilience, and ability to work in fast-paced environments.

It also helped me build strong interpersonal and teamwork skills.

I worked on video editing projects for media and freelance clients.

This experience developed my multimedia production skills and my ability to work with creative and technical requirements.

It also supported my broader interest in audiovisual editing and post-production.

500+ hours of training in Game Design and Development. The course is listed as in progress.

200 hours of online training in Game Design and Development with Unity. The course is listed as in progress.

325 hours of training in Unity Game Development and Programming.

540 hours of training in Interactive Multimedia Product Development.

510 hours of training in Audiovisual Editing and Post-Production.

2000 hours of technical training in Sound Technician studies.