About Me
I am a customer service professional with strong communication skills and a focus on providing clear, empathetic support. I am comfortable managing multiple conversations efficiently and maintaining a positive customer experience.
I learn quickly and adapt well to demanding environments. I enjoy working in collaborative, multidisciplinary teams and contributing wherever operational support is needed.
My background includes customer interaction through social media channels such as WhatsApp and Instagram, where I handled inquiries and supported sales with personalized guidance.
I am bilingual in Spanish and English, which helps me communicate effectively with a wider range of customers and colleagues. I also have strong written and verbal communication skills.
I am organized, proactive, and motivated by a learning-by-doing approach. I am especially interested in roles where I can continue developing my skills in customer support, administration, and operational assistance.
Skills
Problem SolvingCustomer ServiceCommunicationTime ManagementSalesMicrosoft ExcelEnglishGoogle SheetsMicrosoft WordData EntryTeamworkMicrosoft PowerPointSpanishNotionGoogle Drive
Tech Stack & Tools
Collaboration
Experience
I managed customer interactions through social media channels such as WhatsApp and Instagram.
I handled approximately 50 inquiries per day and supported sales by providing personalized advice to customers.
I focused on delivering a positive shopping experience through efficient and timely service.
Education
Systems Engineer, Systems Engineering
Completed studies in Systems Engineering.
High School Graduate, Science
Completed high school education in the science track.
English Course, English
Completed English training from A1 to B2 level.
EF SET English Certificate, English
Earned a C1 English certificate.
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