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Spanish - Native or Bilingual English - Advanced

About Me

I am a customer service professional with strong communication skills and a focus on providing clear, empathetic support. I am comfortable managing multiple conversations efficiently and maintaining a positive customer experience.

I learn quickly and adapt well to demanding environments. I enjoy working in collaborative, multidisciplinary teams and contributing wherever operational support is needed.

My background includes customer interaction through social media channels such as WhatsApp and Instagram, where I handled inquiries and supported sales with personalized guidance.

I am bilingual in Spanish and English, which helps me communicate effectively with a wider range of customers and colleagues. I also have strong written and verbal communication skills.

I am organized, proactive, and motivated by a learning-by-doing approach. I am especially interested in roles where I can continue developing my skills in customer support, administration, and operational assistance.

Skills

Problem SolvingCustomer ServiceCommunicationTime ManagementSalesMicrosoft ExcelEnglishGoogle SheetsMicrosoft WordData EntryTeamworkMicrosoft PowerPointSpanishNotionGoogle Drive

Tech Stack & Tools

Collaboration

Experience

Customer Service @ Tortas y Pasapalos Minions C.A.
Jan 2021 - Dec 2022

I managed customer interactions through social media channels such as WhatsApp and Instagram.

I handled approximately 50 inquiries per day and supported sales by providing personalized advice to customers.

I focused on delivering a positive shopping experience through efficient and timely service.

Education

Universidad de Oriente
Jan 2014 - Dec 2023

Systems Engineer, Systems Engineering

Completed studies in Systems Engineering.

Unidad Educativa “Francisco Verde”
Jan 2009 - Dec 2014

High School Graduate, Science

Completed high school education in the science track.

Successful English Corporation
Jan 2017 - Dec 2019

English Course, English

Completed English training from A1 to B2 level.

EF Education First
Jan 2024 - Dec 2024

EF SET English Certificate, English

Earned a C1 English certificate.

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