Genesis Espinoza
Genesis Espinoza

Customer Service Representative

Open to offers · Member since 27 Jul 2026
Message
Location
Venezuela
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Junior

About

Professional summary

I am a customer service professional with strong communication skills and a focus on providing clear, empathetic support. I am comfortable managing multiple conversations efficiently and maintaining a positive customer experience.

I learn quickly and adapt well to demanding environments. I enjoy working in collaborative, multidisciplinary teams and contributing wherever operational support is needed.

My background includes customer interaction through social media channels such as WhatsApp and Instagram, where I handled inquiries and supported sales with personalized guidance.

I am bilingual in Spanish and English, which helps me communicate effectively with a wider range of customers and colleagues. I also have strong written and verbal communication skills.

I am organized, proactive, and motivated by a learning-by-doing approach. I am especially interested in roles where I can continue developing my skills in customer support, administration, and operational assistance.

Skills

15 capabilities

Tech stack & tools

Working toolkit

Collaboration

Experience

Career history

Customer Service Tortas y Pasapalos Minions C.A.

I managed customer interactions through social media channels such as WhatsApp and Instagram.

I handled approximately 50 inquiries per day and supported sales by providing personalized advice to customers.

I focused on delivering a positive shopping experience through efficient and timely service.

Education

Learning history

Universidad de Oriente

Systems Engineer, Systems Engineering

Completed studies in Systems Engineering.

Unidad Educativa “Francisco Verde”

High School Graduate, Science

Completed high school education in the science track.

Successful English Corporation

English Course, English

Completed English training from A1 to B2 level.

EF Education First

EF SET English Certificate, English

Earned a C1 English certificate.

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