Head of Partnerships / Customer Success / Developer Relations

I collaborate closely with Management, Sales, and Growth teams to execute customer retention strategies, driving upgrades and identifying upselling and cross-selling opportunities.

I design and implement data-driven workflows to monitor customer satisfaction, platform usage, and churn risks, using insights to optimize success strategies. I also partner with the Product team to identify and prioritize improvements that directly impact customer and business growth.

I provide technical support, manage support channels, and develop playbooks and training materials to help companies optimize their IT recruitment strategies.

I source, onboard, and foster relationships with strategic partners across LATAM, expanding and creating go-to-market strategies in MX, CO, AR, and UR.

I implement communication strategies and lead virtual events with large audiences, creating high-impact content that enhances brand visibility and lead generation. I also nurture partnerships beyond launch to build long-term business relationships.

I have worked with partners such as Amazon, Wizeline, BBVA, NotCo, Udemy, Platzi, Payoneer, Deel, Google, 500 Global, Wired, Infobae, Whitepaper, Forbes, El Economista, Fen Ventures, Fast Company, Stripe, and Entrepreneur.

I forge partnerships with tech-focused groups and nonprofit organizations within the ecosystem, helping grow the platform’s registered professionals from 250k to 1 million.

I build relationships by strategizing valuable alliances, engaging with communities, gathering feedback, and providing assistance. I have executed more than 30 DevRel initiatives with no dedicated budget, increasing community engagement through impactful events and partnerships.

I support community growth and have helped over 100k people secure tech roles.

I identified new business opportunities, maintained relationships, and closed deals.

I secured contracts with strong clients such as Falabella, optimized e-commerce platforms during peak events, and increased sales. I also delivered scalable cloud-based solutions using AWS, GCP, and Azure, enabling flexible cost models and improved operational efficiency for clients.

I provide coaching to thousands across LATAM on employability and career development and have placed more than 100 candidates into tech jobs.

I review CVs, support employer and personal branding strategies, and conduct personalized mock interviews across multiple fields. I have also built a large LinkedIn community and generated millions of impressions through content.

I defined, designed, and executed strategies to improve, grow, and strengthen relationships with industry partners, helping position the bootcamp as one of the most recognized in Chile.

I increased event attendance, organized more than 70 events, and built strategic relationships with companies to create a talent pool of professionals and elevate presence in the tech community.

I led successful loyalty campaigns for more than 800k customers, including credit card point redemption programs and multiple exclusive initiatives.

I increased credit card usage, attracted new customers, and contributed to upgrades in card tiers through partnerships with major brands. I also ensured the seamless operation and execution of commercial campaigns and loyalty activations.

I secured partnerships with more than 50 restaurants and businesses across Chile, driving increased credit card spending and customer satisfaction through tailored loyalty programs.

I enhanced customer loyalty by aligning with leading brands and holdings, resulting in greater market share for partnered restaurants and retailers across LATAM.

I established international relationships in Argentina and the USA, contributing to go-to-market strategies in new regions.

I played a key role in market research and strategy development, and built relationships with employees and commercial leadership while considering budgetary and economic perspectives.

I implemented and automated new operational processes, improving efficiency across marketing, PR, and HR functions.

I created a corporate culture, led HR, and organized high-profile events while managing key logistical operations for government and industry clients.

I supervised the successful execution of the South American Petroleum, Energy, and Gas Congress, securing continued business from top energy companies.

I planned and executed activities and events, managed staff, and developed strategies to ensure the team achieved its objectives.

I was responsible for organizing courses, conferences, workshops, and other training activities for personnel from various departments within companies in Venezuela.

I ensured the execution, smooth operation, and effectiveness of each objective with different clients.

Academic average distinction. Degree in social communication specialized in public relations and advertising.

B2 Upper Intermediate certification.

B2 Upper Intermediate.