Business Professional

I deliver personalized language and cultural training sessions to native English speakers in a remote setting.

I adapt instructional methods to individual learning curves, helping improve communication proficiency and engagement.

I also assess qualitative language data to ensure high standards of translation accuracy and contextual relevance.

I co-founded and managed a global print-on-demand e-commerce publishing model, with a strong focus on quality control across digital assets.

I led market expansion and international logistics across seven global markets, including Spain, the USA, and Latin America.

I monitored sales data and operational KPIs to optimize supply chain performance and digital platform operations.

I resolved technical and operational support tickets under strict SLA guidelines through clear bilingual protocols.

I managed more than 200 return merchandise authorization processes and helped reduce recurring customer complaints through root-cause analysis.

I also improved team response times by implementing automated case prioritization and ticketing tools, while proposing an incentive-based operational system to increase productivity.

I designed and validated the business model and value proposition for a personal finance mobile application.

I conducted market analysis and financial forecasting, helping secure early-stage funding from European venture capitalists.

My role combined strategy, validation, and business development for an emerging startup.

I developed and executed digital marketing strategies to increase audience engagement and improve conversion performance.

I managed customer conversion funnels and supported learners through educational content focused on personal finance.

This role strengthened my experience in content creation, audience analysis, and digital education.

I designed and implemented KPI systems and forecasting models to improve operational performance.

I monitored compliance with strict governmental security regulations and standard operating procedures.

My work contributed to a significant increase in Level 1 operator productivity through better measurement and process control.

I led and coordinated multidisciplinary volunteer teams focused on community support and logistics for vulnerable populations.

This volunteer role strengthened my leadership, coordination, and service-oriented skills.

I worked to organize efforts efficiently and support meaningful community outcomes.

Certification focused on data analysis and business intelligence using Power BI.

Postgraduate certification in management control.

Bachelor of Science degree in Business & Economics.