Administrative Professional | Customer Service and Administrative Support

I provided support to internal and external clients related to export and transshipment processes.

I managed inquiries and requests, ensuring timely and accurate responses. I also coordinated with different departments to resolve operational issues and prepared follow-up reports for the parties involved.

In addition, I trained eight new employees on internal processes and work tools, contributing to service quality and process accuracy.

I provided administrative support to transshipment operations and managed requests related to shipping documentation.

I followed up on operations, resolved issues with different areas, and updated information in internal systems to ensure data accuracy.

I was hired after my professional internship due to my performance and commitment, and I contributed to the timely completion of transshipment processes through organized document management.

I completed my professional internship supporting administrative and operational tasks related to transshipment processes.

I assisted with shipping documentation requests, operational follow-up, and coordination with different departments to help maintain process continuity.

This experience strengthened my skills in document control, internal communication, and operational support.

I attended students, teachers, and suppliers on a daily basis, resolving inquiries related to enrollment, payments, and administrative processes.

I managed requests to ensure timely service, updated information in institutional systems, and prepared administrative reports.

I was promoted internally due to my performance and commitment, and I handled simultaneous service demands efficiently.

I managed agenda, filing, and correspondence control for the Administrative and Financial Directorate.

I administered petty cash with detailed records and monthly reporting, prepared documents and reports, and updated information as needed.

I also handled phone support and coordinated internal and external requests, contributing to the organization and control of administrative processes.

I provided personalized attention to clients and suppliers, managing requests and resolving inquiries.

I supported commercial follow-up, coordinated schedules, and prepared quotations and invoicing.

I also took responsibility for administrative processes, petty cash, collections, and staff scheduling for events.

Bachelor-level studies in Business Administration focused on organizational management, administration, and business processes.

Specialized technological training in market research design and development.

Technological program focused on international negotiation and related business processes.

Complementary training in integrated human talent management.

Training in Power BI for data analysis and reporting.

Complementary training in translation.

English language course.