Programme & Operations Manager

I lead assessment and decision-making for a high volume of UK and international applications, ensuring compliance with institutional and regulatory requirements.

I assess and process international student visa requirements, including issuing CAS documents, and I work closely with academic staff, central admissions, and external partners to meet intake targets and manage offer quotas.

I also deliver applicant communications, organise recruitment events and information sessions, and analyse applicant data and trends to support forecasting and planning.

I assessed and interviewed more than 1,000 applicants for a national teacher recruitment programme, making evidence-based decisions against competency frameworks.

I chaired decision-making meetings, presented recommendations, and managed challenge from senior colleagues.

I also helped embed inclusive recruitment practices and reduce bias within selection processes while managing competing priorities in a fast-paced environment.

I operationally led a centre team of 15 staff, overseeing rotas, payroll, performance management, and professional development.

I managed budgets, debt tracking, and income recovery while supporting more than 200 families.

I led recruitment, onboarding, and training, worked with senior leadership on KPIs and budget performance, and supported the transition to online delivery ahead of national lockdowns.

I coordinated IP translation work as part of earlier professional experience.

I supported retail operations and customer service in an earlier role.

I supported English language teaching in Spain as part of earlier experience.

I completed a BA (Hons.) in Hispanic Studies with a 2:1 classification.

My studies developed advanced written and spoken Spanish (C1) and Portuguese (B1).